Account Manager

Canon UK is looking for talented people to join us at an exciting time for our business, as we enter into a period of accelerated growth and development. Do you have the skills and aptitude we’re looking for? Are you looking for a new challenge? Do you want to work for an organisation that values your contribution and rewards you accordingly? If the answer is yes, please read on…

The main purpose of the role is to be the point of contact for your allocated customer Product Group, understanding their requirements and our technical capabilities. You will manage day-to-day communications along with providing guidance and advice for any technical queries so that their needs and those of the in-house production team are met.

The role is a 37.5 hour working week Monday to Friday on-site based in Whittlesford, Cambridge, close to the Duxford Air Museum. Free parking is available on-site.

Your career is important at Canon, and we ask that you own your career development with the support and guidance of your manager.

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

• Pay – Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.
• Bonus – A discretionary bonus scheme that rewards you as you help us achieve our goals.
• Learning & Development – As a Company that encourages continuous learning you will always have resources and support available.
• Work & Home Life Balance – We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
• Diversity – We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
• Health & Wellbeing – Private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
• Employee discount – Up to 38% off products from our Canon store.
• Some other Benefits – Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.

What we ask

You will:

• Ensure works instructions and quotations are accurate and correct.
• Promptly and efficiently follow up and deal with any queries, whether from the customer, the in-house print and Studio team, or from any Subcontractors.
• On receipt of customer queries or instructions, evaluate and prioritise tasks, contacting the customer if any ambiguity, offering advice and solutions.
• Keep your manager and customer fully informed at all times, taking account of possible conflicting business priorities.
• Process and manage work to be printed in house and / or subcontracted and raise necessary paperwork from the MI system.
• Make regular checks on the status of work to ensure the expected delivery date can be met, whether internal or external.
• Support, guide and advise the customer in the event of any technical studio, pre-press or print queries so that their needs and those production are met.
• Work as a team member providing cover of service for the department, co-operate and fully support other members of the team.

You will need

As the Account Manager, you will possess the following skills and expertise:

• Customer service focused approach exhibiting a reliable and responsible attitude.
• Well organised with excellent computing and technical skills.
• Good problem solving/investigative skills.
• Good time-management.
• Process and results driven.
• Flexible, adaptive and innovative.
• A team player, but also able to work on your own initiative.
• Working knowledge of Studio, Pre-press and Print Processes and Print Related Services is desirable.

Further Information

Salary – up to £28,723 depending on experience
Location – Whittlesford, Cambridge
Closing date - Please apply as soon as possible.

No agencies please

Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s visionary, innovative and bold. As the world's best imaging company, we're living and working together for the common good.