Customer Support Specialist - Danish speaking (on-site - in Copenhagen)
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København N
Are you the enthusiastic voice that can make Klar's customers feel special and understood? 😊⭐️ Even if you are new to the workforce, if you have a knack for connecting with people and making them feel valued, we are on the lookout for you 🫵
Located in the heart of Copenhagen 🇩🇰, we are a team buzzing with energy and ideas. At Klar, we are not just any e-commerce company. We are the architects behind the curtain, bringing you the finest windows and doors with a dash of digital excellence. Imagine shopping for windows and doors online without the hassle. That's what we do! Our web platform is like no other, and it has won awards to prove it. We make buying windows and doors a breeze, saving you both time and money.
As a Customer Support Specialist - Danish speaking, you will not just be answering phone calls, emails (tickets, cases), and social media messages – you will be the go-to person for our customers, guiding them through our products, troubleshooting issues, and ensuring their questions are answered with expertise and care. Your Team Lead is Line and she cannot wait to meet you. You don't have to know anything about windows nor doors, because we have our Product Specialist Niklas (located in Sweden) to be your life line and window hero in need 🦸♂️
✅ Assignments on your to-do lists 💯
⭐️ For you to be a success in Klar, you'll need to have the following skills:
👏🏻 We offer:
When are you "Klar"?
Preferably you have yours first day at the 1st of March. But we are also realistic - so we are waiting for the right candidate 🏃♀️💨
Ready to sprinkle positivity and make our customers' day, every day?
Kilde: Jobnet.dk
Located in the heart of Copenhagen 🇩🇰, we are a team buzzing with energy and ideas. At Klar, we are not just any e-commerce company. We are the architects behind the curtain, bringing you the finest windows and doors with a dash of digital excellence. Imagine shopping for windows and doors online without the hassle. That's what we do! Our web platform is like no other, and it has won awards to prove it. We make buying windows and doors a breeze, saving you both time and money.
As a Customer Support Specialist - Danish speaking, you will not just be answering phone calls, emails (tickets, cases), and social media messages – you will be the go-to person for our customers, guiding them through our products, troubleshooting issues, and ensuring their questions are answered with expertise and care. Your Team Lead is Line and she cannot wait to meet you. You don't have to know anything about windows nor doors, because we have our Product Specialist Niklas (located in Sweden) to be your life line and window hero in need 🦸♂️
✅ Assignments on your to-do lists 💯
- Be the welcoming voice of our company by picking up the phone, ensuring customers feel valued and heard
- Address customer inquiries through additional channels, including emails and social media messages
- Provide assistance and guidance to customers, helping them navigate our products, resolve issues, and answer their questions effectively
- Evaluate customer cases based on company policies and guidelines to determine the most suitable course of action
- Collaborate with other departments such as Logistics, Finance, and Quality Control to resolve cases effectively
- Work towards amicable resolutions, prioritising customer satisfaction while adhering to company standards
- Communicate clearly and empathetically, ensuring customers feel understood and appreciated in every interaction
⭐️ For you to be a success in Klar, you'll need to have the following skills:
- Customer centric in your bones 🦴 🧬
- Communication and negotiation? You've got those skills in your back pocket
- Your problem-solving abilities are so sharp they could cut through window glass (figuratively, of course)
- You are all about the customers, always aiming to resolve their issues like a champ
- Proactive approach, friendly, helpful and a great teammate
- Thrives in the scale-up environment
- Work structured and disciplined around your tasks and deadlines
- Love to question the status quo and try different solutions, even if you fail at first
- It's a great advantage if you have previously worked with claims, win-back, retention or sales on the phone - most important, great communication skills 📞
- You speak and write Danish at native level 🇩🇰 and English on a high level
- On the nice-to-list: if you speak and write in either Swedish 🇸🇪 or Norwegian 🇳🇴
👏🏻 We offer:
- Biannual trips to Estonia. Think smoke sauna, pine forests, cheap craft beer 🍻
- 5 weeks of vacation 🏝
- 1 Care Day each quarter - a day JUST for you where you can do whatever you would like to 💙
- Pension - partly paid for by Klar 💰
- Possibility to work from our sister offices from time to time (only if you want to). Klar will cover the plane tickets Copenhagen, Stockholm, Tartu or Tallinn ✈️
- An opportunity to have a significant influence on your work and the business in general (we are very open to change) 💡
- Lunch - partly paid for by Klar 🌮
- An informal and positive workspace that likes to joke around 🤪
- A scale-up environment: Not a start-up with no means, nor a corporate monster that doesn’t care 🚀
- Unforgettable team events and company parties twice a year (all Klar heroes together 🦸🏼🥂🦸♂️ )
When are you "Klar"?
Preferably you have yours first day at the 1st of March. But we are also realistic - so we are waiting for the right candidate 🏃♀️💨
Ready to sprinkle positivity and make our customers' day, every day?
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "Administrativ medarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i København N.
Jobbet er oprettet på vores service den 2.2.2024, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Administrativ medarbejder
- København N
- Fredag den 29. marts 2024
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|---|---|
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| 4. november 2024 | 1 |
| 3. november 2024 | 1 |
| 2. november 2024 | 1 |
| 1. november 2024 | 1 |
| 31. oktober 2024 | 1 |
| 30. oktober 2024 | 1 |
| 29. oktober 2024 | 1 |
| 28. oktober 2024 | 1 |
| 27. oktober 2024 | 1 |
| 26. oktober 2024 | 1 |
| 25. oktober 2024 | 1 |
| 24. oktober 2024 | 1 |
| 23. oktober 2024 | 1 |
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