Copenhagen Marriott Hotel is looking for an Assistant Front Office Manager
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København S
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We are looking for a new Assistant Front Office Manager to join our team.
We offer an exciting and challenging job where you will skill and train associates in “Brilliant Host” with understanding of core values of Marriott and Bellagroup.
You will be able to take an active part in making a positive difference together your colleagues.
We expect you to supervise and manage the Front Office activity and ensure a smooth running of operations together with assisting management in motivating and coaching employees; serve as a departmental role model.
Om jobbet?
As Assistant Front Office Manager, you will be responsible for assisting with the arrival and departure experience of our guests, act on their needs during the stay and exceed their expectations. You will need to ensure that each of our guests have a seamless, brilliant, and memorable Marriott experience.
You will be reporting directly to the Rooms Division Manager and you will be part of the Front Office team which is running the Front Desk, AYS, Guest Relation, Concierge and Bell Service.
In close cooperation with the RDM, you will be responsible to ensure a perfect running of the Front Office along with training and motivating the team to continually improve guest and employee satisfaction and maximize the financial performance of the department.
You will be taking shifts in any Front Office department when needed and you will replace the RDM in his/her absence. You will act as property Manager on Duty and oversee all property operations when needed and participate in departmental meetings. We are looking for someone who thrives off providing exceptional and personalized customer service, hosts moments that matter, has a passion for hospitality and is looking for an environment where every day is different!
Being part of a 24/7 business, it is expected that you have the flexibility to occasionally work morning/evening/night shifts as well as weekends and holidays.
Opgaver
Your primary responsibility will be to ensure that our guests always get the best service experience. You will be co-responsible for operations and for achieving the defined targets in the FO, in close cooperation with the management.
Guest Service
Leadership
Managing Projects and Policies
Om dig
You have
A high school diploma; 2-year experience in guest services, front desk, or related professional area.
OR
A 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Personality
Adaptability
Determines how change impacts self and others; displays flexibility in adjusting
priorities; and communicates both the reasons for change and how it impacts the workplace.
Communication
Customizes approach to conveying complex information and ideas to others in a
convincing and engaging manner; appropriately interprets verbal and non-verbal
behavior; and models active listening to ensure understanding.
Building and Contributing to Teams
Leads and participates as a member of a team to move the team toward the
completion of common goals while fostering cohesion and collaboration among team members.
Driving for Results
Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
– Opera / MARSHA / Empower knowledge is a plus
– Driver License is a plus
Yderligere information
We will be reviewing applications on an ongoing basis and we will close the ad once we have hired our new team member. Therefore, we encourage you to apply as soon as possible.
Om Bellagroup
Bellagroup er blandt Danmarks største virksomheder inden for hospitality. Bellagroup har som udgangspunkt to forretningsben: Venues og hoteller.
Venuedelen består af Bella Center Copenhagen, Bella Arena og Bella Sky Conference & Event, CIFF Showrooms og International House. Bellagroups egenproduceret store events er bl.a. CIFF (Copenhagen International Fashion Fair), Bogforum og LEGO World.
I hoteldelen driver Bellagroup tre hoteller med internationalt anerkendte brands: Crowne Plaza Copenhagen Towers, AC Hotel Bella Sky Copenhagen og Copenhagen Marriott med til sammen næsten 1.600 værelser.
Bellagroup har over 160 møde- og konferencelokaler og samlet ca. 200.000 kvadratmeter, med plads til over 30.000 gæster.
We are looking for a new Assistant Front Office Manager to join our team.
We offer an exciting and challenging job where you will skill and train associates in “Brilliant Host” with understanding of core values of Marriott and Bellagroup.
You will be able to take an active part in making a positive difference together your colleagues.
We expect you to supervise and manage the Front Office activity and ensure a smooth running of operations together with assisting management in motivating and coaching employees; serve as a departmental role model.
Om jobbet?
As Assistant Front Office Manager, you will be responsible for assisting with the arrival and departure experience of our guests, act on their needs during the stay and exceed their expectations. You will need to ensure that each of our guests have a seamless, brilliant, and memorable Marriott experience.
You will be reporting directly to the Rooms Division Manager and you will be part of the Front Office team which is running the Front Desk, AYS, Guest Relation, Concierge and Bell Service.
In close cooperation with the RDM, you will be responsible to ensure a perfect running of the Front Office along with training and motivating the team to continually improve guest and employee satisfaction and maximize the financial performance of the department.
You will be taking shifts in any Front Office department when needed and you will replace the RDM in his/her absence. You will act as property Manager on Duty and oversee all property operations when needed and participate in departmental meetings. We are looking for someone who thrives off providing exceptional and personalized customer service, hosts moments that matter, has a passion for hospitality and is looking for an environment where every day is different!
Being part of a 24/7 business, it is expected that you have the flexibility to occasionally work morning/evening/night shifts as well as weekends and holidays.
Opgaver
Your primary responsibility will be to ensure that our guests always get the best service experience. You will be co-responsible for operations and for achieving the defined targets in the FO, in close cooperation with the management.
Guest Service
- Ensuring and maintaining guest satisfaction, including handling VIP guests, Marriott Bonvoy guests, responding to guest feedback and dialogue with the guest during the stay at the hotel
- Responsibility for conducting routine inspections of reception areas – including guest rooms and common areas
- Preparing and holding monthly meetings of the department
- Ensuring that the guest satisfaction target is achieved for the current year and providing feedback thereof to the staff
- Being present on the floor during peak periods
Leadership
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Conducting probation/formal performance assessments in accordance with company guidelines
- Following up on education and training courses
- Training and developing
- Ensuring well-being action plans
- Celebrates successes and publicly recognizes the contributions of team members.
Managing Projects and Policies
- Ensuring the salary budget compliance
- Designing a plan for future staffing needs in cooperation with the FOM
- Verifies compliance with all Front Office policies, standards and procedures.
Om dig
You have
A high school diploma; 2-year experience in guest services, front desk, or related professional area.
OR
A 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Personality
- A smiling and outgoing attitude.
- Passion for hospitality, natural customer service skills.
- Positive and accommodating behavior
- Genuine love for Copenhagen
- Curiosity with good sense of service
Adaptability
Determines how change impacts self and others; displays flexibility in adjusting
priorities; and communicates both the reasons for change and how it impacts the workplace.
Communication
Customizes approach to conveying complex information and ideas to others in a
convincing and engaging manner; appropriately interprets verbal and non-verbal
behavior; and models active listening to ensure understanding.
Building and Contributing to Teams
Leads and participates as a member of a team to move the team toward the
completion of common goals while fostering cohesion and collaboration among team members.
Driving for Results
Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
– Opera / MARSHA / Empower knowledge is a plus
– Driver License is a plus
Yderligere information
We will be reviewing applications on an ongoing basis and we will close the ad once we have hired our new team member. Therefore, we encourage you to apply as soon as possible.
Om Bellagroup
Bellagroup er blandt Danmarks største virksomheder inden for hospitality. Bellagroup har som udgangspunkt to forretningsben: Venues og hoteller.
Venuedelen består af Bella Center Copenhagen, Bella Arena og Bella Sky Conference & Event, CIFF Showrooms og International House. Bellagroups egenproduceret store events er bl.a. CIFF (Copenhagen International Fashion Fair), Bogforum og LEGO World.
I hoteldelen driver Bellagroup tre hoteller med internationalt anerkendte brands: Crowne Plaza Copenhagen Towers, AC Hotel Bella Sky Copenhagen og Copenhagen Marriott med til sammen næsten 1.600 værelser.
Bellagroup har over 160 møde- og konferencelokaler og samlet ca. 200.000 kvadratmeter, med plads til over 30.000 gæster.
Information og data
Denne ledige stilling har jobtypen "Administrativ medarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i København S.
Jobbet er oprettet på vores service den 30.3.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Administrativ medarbejder
- København S
- Fredag den 01. juli 2022
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