Danish speaking Market - Content Review, Dublin, Ireland

CPL, Dublin, Ireland, is looking for a Danish speaking Market - Content Review.

Main responsibilities:

• Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content
• Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site
• Becoming and remain knowledgeable about client’s products and community standards
• Using market specific knowledge and insights to find scalable solutions to improve the support of our community of users
• Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience
• Recognising trends and patterns and escalating issues outside the company policy to the global team
• Identifying inefficiencies in workflows and suggest solutions

Skills & Competences:

• Strong personal resilience with the ability to operate in a pressured and fast paced environment
• Strong interpersonal skills, verbal, and written communication skills and most importantly – empathy
• High adaptability and positive approach to challenges
• Ability to make decisions, prioritise, solve problems and work as part of a team
• Effective Time management & Prioritisation skills
• Ability to consistently hit KPIs on time

Language Skills: *

• Very good level of Danish language in oral and written communication, with in depth understanding of culture and social trends in the region
• Advanced level of English (C1)

Contract:

Full-time, permanent with Covalen Solutions

Full training is provided!

Compensation:

• €27,000 per year as base salary
• *For the Evening shift: 25% salary uplift for the late hours from 10pm to 2am (in total, up to €30,200 per year)
• *For the Evening shift: €12 per day (before tax) as travel allowance
• Free meal (lunch or dinner) on site
• Private healthcare
• Pension contribution
• 25 days of annual leave
• Extensive Training and access to CPL's Wellness Programme
• Tax Saver and Bike-to-Work Scheme

Working hours: Candidates are choosing between Day shift (9am – 5:30pm) or Evening shift (6pm – 2am). There are no rotations. Monday to Friday, occasionally weekends and bank holidays.

This is an office job:

• Location: Dublin 18, Sandyford, Dublin South
• Work from home / remote work is not an option. Employees are classified as essential workers.

More information:

Susanne Mannion, [email protected], +353 (0)1 614 6088

How to apply?

see the vacancy here and apply online:

https://www.CPL.com/job/danish-market-content-review-dublin-13

(ism EURES IE)

Kilde: Jobnet.dk