Central Technical helpdesk Employee, Pordenone, Italy

Electrolux Professional Group, Pordenone, Italy, is looking for a Central Technical Helpdesk employee.

About the job

The “Technical Helpdesk Level 2” will be responsible for providing technical support to the European local customer care organization for all FOOD products via email. The successful candidate will have in-depth knowledge of the company’s products and services and will be able to provide prompt and effective solutions to customers.

Responsabilities

About your tasks

• Provide technical support to the European local customer care organization on all technical issues related to FOOD products via email (CENTION ticketing app).
• Provide appropriate advice, solutions and technical guidance to local Customer Service teams to resolve complex issues within a reasonable timeframe.
• Collaborate with other technical teams in the company to solve complex problems requiring additional expertise.
• Document all customer interactions and resolutions accurately in the company's CRM system.
• Provide training to Level 1/2 Customer Care team/network members to enhance their skills and knowledge.
• Identify and report product defects or issues to the appropriate department.
• Maintain an up-to-date knowledge of the company's products and services.
• Ensure high quality customer service by responding professionally, user-friendly and accurate to emails and maintaining a high level of customer satisfaction.

Qualifications

About you

• Bachelor’s degree in Computer Science or related field.
• Minimum of 3 years of experience in a technical support role, with a focus on FOOD products.
• Sense of customer service and orientation towards customer satisfaction.
• Good communication skills in English, both written and verbal.
• Ability to analyse problems and provide effective solutions.
• Familiarity with CRM systems.
• Ability to work in a team and collaborate with other technical teams.
• Ability to adapt to changing situations and learn quickly.
• Knowledge of support ticket tracking tools and incident management systems.
• Knowledge of best practices in data security and privacy protection.

Required competences

• Customer Obsessed - you are focused on delivering value to the customers, both internal and external
• Trustworthy – you are accountable and deliver on your commitments. You welcome healthy debates and honest conversations. You are honest - especially about your mistakes and learn from your setbacks. You collaborate and enable others to deliver.
• Bold - You take action to deliver better outcome. You seek diversity and inclusion by actively pursuing diverse perspectives and creating an inclusive environment. You bring new ideas to the table and take risks with confidence, supporting courageous decision-making that inspires progress and growth.
• Sustainable – You consider the growth and development of our people to be as important as preserving our environment and take decisions that reflect our effort to build a better future. You always act ethically.

About our benefits

• Fair compensation and benefits package in line with the market
• Flexible hybrid workplaces that include remote and in-office roles
• Room to express your potential, develop and strengthen your competences
• Continuous learning opportunities
• Diversified, multi-cultural environment

How to apply?

send you application as soon as possible to:

EURES Pordenone, Stefania Garofalo, at [email protected], quoting "Electrolux Professional - Central Technical helpdesk"

(from EURES Italy/Pordenone)

About the Electrolux Professional Group

The Electrolux Professional Group is one of the leading global providers of food service, beverage, and laundry for professional users. Our innovative products and worldwide service network make our customers’ work-life easier, more profitable – and truly sustainable every day. Our solutions and products are manufactured in 12 plants in seven countries and sold in over 110 countries. In 2022, the Electrolux Professional Group had global sales of SEK 11bn and approximately 4,000 employees. Electrolux Professional’s B-shares are listed at Nasdaq Stockholm.

For more information, visit https://www.electroluxprofessionalgroup.com


Kilde: Jobnet.dk