David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Danish speaking Customer Service Representative for their offices in Spain.

Position: Customer Service Representative

Location: Benalmadena (Málaga)

Employment type: Full-time

Remuneration: Base salary + bonuses.

Duties and responsabilities:

• Communicate with customers through various channels (phone, email, chat)
• Be the first point of contact, update contact information, collect invoice, pre-onboarding, booking information and related requests
• Responsible for handling all support before, during and after travel related questions for Business customers
• Check rules and regulations for tickets regarding cancellation/change etc.
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations
• Responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction
• Accurately logging all interactions via Contact Management System
• Achieve call center metrics as defined by the Supplier
• Communicate positively with team members, customers, and other partners
• Escalate issues to the appropriate department according to procedures
• Ensure clients receive the highest level of service at any moment given.

Requirements:

• Very good level of Danish, both oral and written, fluent in English (at least B2 level)
• High school diploma or equivalent
• Travel business experience
• Ticketing skills / IATA is nice to have
• Preferably previous experience in a customer service role within Travel Industry
• Comfortable working in a call center environment
• Excellent communication skills
• Strong written, verbal and organizational skills
• User-level knowledge of computer technology, personal computer or other devices such as tablets, smartphones etc.
• Exquisite customer care, courteous attitude
• Positive and motivated mind-set
• Able to work independently, while being a team player at the same time.

Benefits:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Private medical insurance
• Relocation support
• Guidance and tools to reach your full potential.

More information:

David Kennedy, [email protected]

How to apply?

Read the vacancy and apply online as soon as possible:

https://davidkennedyrecruitment.teamtailor.com/jobs/2419003-customer-service-representative-danish


Kilde: Jobnet.dk