Service Center Agents - German speakers, Porto, Portugal

Lufthansa Ground Services Portugal (LGSP) is a Portuguese company based in Porto with over 260 employees spread across Porto, Lisbon and Faro. The company is recruiting German Speakers for an onsite-based Service Center Agent.

Main responsibility:

• Specialized support for airlines in over 350 airports worldwide

Main tasks:

Full remote ticketing services, passenger care in voluntary and irregularity situations, station support, project implementation backing and contact centre, among others.

Required profile:

• Intermediate / advanced level of German (min. B1, ideally C1 / C2)
• Fluency in English
• Experience in similar fields (preferred)
• Degree in Tourism, Languages and Literatures, or similar (a plus)
• Focus on problem solving
• Interest in acquiring new technical knowledge in the field
• Availability to work in rotating shifts
• Excellent communication skills

The company offers:

• Open-ended contract
• Specialized training in the area
• Career development opportunities
• Starting annual Gross Salary (14 months): EUR 14,070 / year
• Night work allowance (22:00-07:00): +25% per hour
• Meal allowance(s) according to daily worked shifts:
• lunch / dinner EUR 8.80, supper EUR 6.62, breakfast EUR 3.30
• Transport allowance: depending on distance between residence and office (minimum: EUR 4.50, maximum: EUR 14.50 per worked day in night shifts - 22:00-07:00)
• Life & health insurance (after 12 months)
• Retirement Savings Plan (after 24 months)
• Air travelling benefits on most IATA airlines (e.g. Portugal – Brazil roundtrip: EUR 145)
• Extra benefits: fruit, gym classes, German lessons, possibility of annual bonus

More information:

Guilherme Silveira, EURES Adviser based in Porto, , +351 22 098 9042, [email protected]

How to apply:

send an e-mail ASAP with your motivation and attached CV (in German / English) to [email protected] and [email protected]

(please include in the Subject: LGSP German).

(from EURES Portugal)

Kilde: Jobnet.dk