Danish Speaking Customer Service Back Office Team Manager

Tasks and responsibilities
• You will create an inspiring team environment with an open communication culture, and you are a
good role model for the team by being a precise and reliable;
• You are responsible for your team fulfilling agreed targets, e.g., KPIs, so you need to create the
conditions for your team to be able to achieve those targets;
• In this role you organize the daily work of the team like creating work schedules, finding
replacements, stepping in if necessary, organizing team meetings;
• Competent and well-trained team is important, so you will organize trainings for the team
members, incl. creating instructions and coaching sessions with every team member;
• You are responsible for your teams’ personnel issues such as running recruitments to find new
team members holding performance dialogs and maintaining a good team spirit;
• In addition, you are actively identifying improvement opportunities and taking the initiative to
implement these improvements with a purpose of making the work more efficient;
• You will be responsible to optimize the work and provide excellent service for customers and
stakeholders.
Requirements

• Required languages: English speaking C1 (proficient language user) - very good, writing C1
• (proficient language user) - very good; Danish speaking C1 (proficient language user) - very

good, writing C1 (proficient language user) - very good.

What makes you great:
• In this role you need excellent leadership skills and interpersonal and
communication skills;
• Your language skills are the key – very good command of Danish and
English is a must;
• You have excellent organizational skills, as well as an accurate and efficient
working style; • Customer and solution-oriented mindset is a must;
• You are a team worker with great cooperative skills, planning and time management skills;
• You have a high level of selfmotivation and self-leadership;
• Experience with SAP is an advantage;
• You have good ability to cope with stress.

What we offer
In addition to an attractive compensation package, we offer you benefits, such as an extra week off
during winter, healthcare days, sports compensation, lunch compensation and a hybrid workplace.
We actively work towards gender equality and diversity; therefore, we are happy to see applicants
with different backgrounds and experiences.

Location: Harju maakond, Tallinn.
No of vacancies: 1
Working hours: full-time.
Duration of contract: permanent
Start time: as soon as possible.

How to apply
Apply with your CV through the link below.
Application deadline: 17.01.2024.
Required documents: CV
Contact: Hanna Laur, HR partner, phone: 6306565, e-mail: [email protected].
Link to application environment: https://directch.com/RomaFrontEnd?id=f2fe51dd-e577-428f-
8da4-9298ad64431b&source=Tootukassa
Osaühing Manpower
See more information about Manpower: www.Manpower.ee
Kilde: Jobnet.dk