Customer Support Analyst in a Fintech Account with Danish and English, Sofia, Bulgaria

Are you ready to take the next step in your career and achieve your next challenge?

If your answer is YES – then here is a role for you – join the leader in the CX (Customer Experience) industry TELUS International Bulgaria!

As a Customer Support Analyst in a Fintech Account with Danish and English you will be a part of a great team and all together will:

• Provide solutions to questions/inquiries encountered in money transfer transactions or forward the issue to the relevant units
• Provide timely reply and accurate information on the client's request
• Assist customers through multiple channels, including phone, email, and chat
• Identify and assess customers’ needs to achieve satisfaction

As a candidate, you do not need to have experience in a similar role but you should be fluent in Danish and English - C1/B2-equivalent.

We offer:

• Relocation assistance
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses
• Assistance with relocation for candidates residing outside Bulgaria

We care about our employees' well–being, invest in their future growth, and encourage fun and team-building projects!

Please note that the position is based in Sofia, Bulgaria and we will help you to relocate.

Does it sound like the perfect job for you?

Apply now:

Send your CV to [email protected]

About us:

TELUS International Bulgaria is a publicly-traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
Our location Sofia, Bulgaria is famous for its cultural diversity, modern appearance and prosperous location. This fast-growing city is located next to Vitosha mountain where enthusiasts often can be found hiking or skiing. The capital offers a big variety of experiences annually – music and theater, outdoor festivals, as well galleries, museums, restaurants and clubs.

https://www.telusinternational.com/careers
Kilde: Jobnet.dk