Opportunity

The Head of Ops Excellence program develops, supervises and leads the strategic excellence model within the Global Contract Logistics (CEN CL) to standardize, audit and certify our warehouses and depots across the globe to continuously drive for excellence in safety, customer experience, quality and costs – for our associates, customers and their consumers. Our CL Operating Model ensures a consistent customer experience globally.

Key accountabilities and responsibilities

Develop, supervise, lead and maintain the Global Contract Logistics Excellence Model. Your key responsibilities are:

• Define and build the Excellence Model, with main focus on global standard work, safety and continuous improvement together with the main stakeholder (Regional and area leaders in operations, central functions as Safety, procurement, finance, transformation, other operations excellence functions as process engineering and continuous improvement office)
  
  
• Appoint / recruit resources based on agreed model
  
  
• Define and implement program org. structures
  
  
• Define implementation methodology
  
  
• Define communication strategy
  
  
• Define auditing and certification strategy
  
  
• Provide program status updates to stakeholder and senior management
  
  
• Ensure alignment to CEN CL and Ops excellence strategy
  
  
• Create working relationships with regional program managers, operations and Ops Excellence functions
  
  
• Conduct audits across the globe
  
  
• Facilitate governance process
  
  
• Overall program risk management & budget controlling
  
  
• Facilitate change control process
  
  
• Track deliverables and benefit realization
  
  

Required experience & skills

Technical skills:

• Operating Model / Lean Program (Lean Six Sigma)
  
  
• Solid project / program manager skills
  
  
• Large experience with WMS project delivery
  
  
• Understanding of the project governance processes
  
  

Relevant experience

• Minimum of 10 years of lean project and program management experience
  
  
• Project management (PMP) certified
  
  
• Lean Six Sigma certified
  
  
• Pragmatic and structured way of working
  
  

Business skills:

• Knowledge of industrial operating models (“Toyota House”, Star-Certification-Programs)
  
  
• Strong leadership
  
  
• Excellent communication skills
  
  
• Collaboration skills
  
  
• Drive for continuous improvement
  
  
• Commercial outlook
  
  
• Excellent stakeholder management skills