Head of Customer Engagement

Job ID: 13849
We are looking for our new Head of Customer Engagement to lead the digital proactive engagement in Digital Sales & Engagement, Denmark.
This is an opportunity for you to be part of a high performing team and to shape the future of digital marketing capabilities needed to grow a successful omnichannel business within Nordea.

At Nordea, we see that the world is changing fast – and we want to be one step ahead of the curve. That’s why we’re deeply committed to providing the financial solutions of tomorrow to our customers. We’re creating an agile environment where we experiment and grow together – and we need your ideas and unique background. With us, you’ll be in good company with a chance to make your mark on something bigger.

About this opportunity

Welcome to Digital Sales & Engagement in Personal Banking. A strong community of experts and people with passion for engaging with customers across digital platforms.
Digital Sales & Engagement are responsible for engaging with customers across the full digital customer journey from external paid channels to our own channels (website and app), as well as through personalized in-app messages, emails and lead generation to physical channels.

We are now looking for an experienced Engagement Lead to join the local leadership teams in Digital Sales & Engagement. This is a senior and key role in our Danish market, where you will be leading people within the engagement area across the various agile customer journey teams, to support the commercial priorities set in each market.
You will be reporting to the Nordic Head of Digital Customer Engagement, securing a strong link to peers across the Nordics, for development of strategies and playbooks and ultimately taking our engagement capabilities to the next level.

What you’ll be doing:

Your location will be Copenhagen.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To succeed in this role, we believe that you:

Your experience and background:

If this sounds like you, get in touch!

If this sounds like you, get in touch!
Next steps

Submit your application no later than 30/11/2022. For more information, you’re welcome to contact the Nordic Head of Customer Engagement Management, Anne Carine Skjellevik, [email protected] or +47 924 92 999.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.