Business Change Manager

Opportunity

Role based in EUR time zone (preferably Copenhagen or Rotterdam)

As part of our landside business transformation, you will play a vital role in our digital transformation journey through the implementation of Landside Platform Applications for our intermodal business worldwide.

You will be part of the Business Change team where we are committed to team work and DEI as true enabler for driving our teams towards success. You are key for a successful onboarding of countries and will drive the needed activities to manage change that it will bring to stakeholders in the end to end process. At the end of the day, you will ensure that the right stakeholders are involved at the right time, with the right knowledge, in the right manner and equip them with what is needed to adopt well to the new way of working.

Key Responsibilities:

• Execute and support continuous improvement of the business change management playbook
  
  
• Drive readiness activities across wave/release for countries in scope from onboarding to closure of hyper care
  
  
• Communicate, manage and follow-up a set of agreements and activities that must be in place before go-live, from an end-user perspective and across all five E2E processes (including data and process readiness)
  
  
• Mobilizes the country teams, prepares and schedules the meetings
  
  
• Coordinates that personas and journeys are identified and documented
  
  
• Identifies corresponding training needs and coordinates to ensure the trainings are conducted in the right manner
  
  
• Business testing is aligned with business
  
  
• Support area project team with local coordination of hyper care
  
  
• Deep dive on landside TMS adoption levels and drive actions to improve
  
  
• Identify potential bottlenecks and escalate impediments
  
  
• Fully dedicated to implementation of landside TMS for next 1-2 years, when allocation to other strategic project change management could come up
  
  

What we are looking for:

• Excellent stakeholder management skills
  
  
• Concise and clear communicator
  
  
• Ability to lead and motivate the team for success
  
  
• Ability to collaborate well across different functions, cultures and organizational levels
  
  
• Ability to own and drive multiple priorities at the same time to completion
  
  

Great if you also bring along:

• Experience in cross functional (system) implementations
  
  
• Knowledge of landside transportation processes and systems
  
  
• Multiple language skills- Spanish preferred
  
  
• Experience working in an international environment