Senior Engineering Manager - CRM (Marketing)

Opportunity

As a Senior Engineering manager, you own building, managing, focusing, and developing an engineering team that meets the needs of the business and works well within the overall system architecture. You are also expected to be hands-on helping, supporting, and coaching the team whenever needed.Maersk is strengthening its Marketing capability (which is part of the CRM platform). We are looking for a looking for a Senior Engineering Manager based in the UK with strong communication skills and who is used to collaborate closely with different user groups. The Senior Engineering Manager is a key profile for the CRM platform. This individual would support the team in the technical design and implementation of the marketing solutions.

We have different platform portfolios today where you will join the CRM Platform which is part of Platform Portfolio 1. CRM includes Sales, Customer Service, and Marketing teams. Our solutions/applications are all mainly considered as internal applications but may be reused externally (for customers) with time. Our “internal” users like sales representatives, or customer service agents are based in multiple locations across the world. Our “external” users are globally represented.

Due to the nature of the work, it is possible that you work with very different parts of our organisation, which will give you the opportunity to learn new things, but also requires you to learn fast and adapt. The types of stakeholders will also be very diverse, and you will see different ways of working in different portfolios. Change, flexibility, and problem-solving are key traits that will help you get the most out of the role.

We offer

Joining Maersk will embark you on a great journey with career development in a global organization. As a Senior Engineering Manager, you will gain broad business knowledge of the company’s activities globally, as well as take part in the digitization of the transport and logistics industry.

You will work and communicate across geographical and cultural borders that will enable you to build a strong professional network. We will provide you with opportunities that broaden your knowledge and strengthen your technical and professional foundation. Maersk's Platform model employs modern technological working practices in the centre of its business operations, meaning that our Designers have direct impact on the products they with - and are able to measure their outcomes.

We've got plenty of knotty, challenging problems to solve as we flex a thirty-billion-dollar business. Through Anchor our vision is to create one standardized, customisable user interface for our employees, that’s intuitive and delightful to use.

Key Responsibilities

• Provides guidance and consulting around the portfolio of the according responsibilities
• Has very solid technical knowledge and acts as an adviser for business for the different relevant use-cases.
• Advisory to Product Owners to identify and manage risks, debt, issues and opportunities for the technical improvement
• Own the relationship with product owners and relevant business owners and act as their trusted advisor to help them with the art-of-possible within your area of expertise
• Responsible for providing technology leadership to engineering team to ensure products and platform services get built based on defined specifications and industry best practices in a timely manner
• Delivery accountability and implementation ownership of all Marketing initiatives.
• Drive compliance & adherence to processes amongst the staff
• Work with product owner and the scrum team do release and sprint planning and provide team commitments accordingly
• Drive career growth for your team members by understanding their aspirations and connecting them with Maersk’s strategy
• Attract world class talent and provide technical guidance, career development, and mentoring to team members
• Work with the team to publish research and represent Maersk at top-notch professional venues.
• Have financial and budgetary responsibility for area of delivery.

Key technical skills

Must have

• Industry experience with experience in the marketing space (particularly using the Salesforce Marketing cloud technology).
• Expertise in building solutions in an agile/DevOps environment as well as managing teams in that space
• Expertise in configuring Salesforce Marketing Cloud solutions and extending it with custom code
• Expertise with digital marketing concepts and techniques in general
• Expertise with digital marketing journeys and modern experiences
• The ability to continually identify team improvements (retrospective analysis, maturity assessments and OKR’s and KPI’s)
• An understanding of the trade-off between technical investments and continual delivery of business outcome
• The ability to provide direction, support, and guidance for others
• Independently lead solution design and estimation
• Understanding software industry trends and relevant innovations in software delivery methods
• Experience with Information Security management - Maintain the data confidentiality & integrity and relevant compliance of information systems.
• Salesforce Marketing Cloud Consultant certificate is a must
• Salesforce Marketing Cloud Administrator certificate is a bonus
• Salesforce Marketing Cloud Developer certificate is a bonus

Desirable

• Salesforce Marketing Cloud Consultant certificate is a must
• Salesforce Marketing Cloud Administrator certificate is a bonus
• Salesforce Marketing Cloud Developer certificate is a bonus
• Any other Salesforce architecture certificate is a plus
• Experience with Google Marketing Platform, LinkedIn Sales Navigator, and Social Marketing tools is a plus
• Experience with the secure-by-design principles
• Experience with RESTful interfaces
• Knowledge of business processes in shipping/transport logistics is a plus

About Maersk

Maersk is the largest shipping and container logistics company in the world. A $40bn organization with over 85,000 people, we ship roughly 20% of the world’s container freight. We’re bringing our organization together to become an integrated container shipping and logistics company, fundamentally re-thinking how we do business.

At Maersk, we focus on the individual’s development and the right candidate will have broad possibilities to further develop competencies in an environment characterized by change and continuous progress. We value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs.