Head of Digital Customer Engagement Hub, One Digital

Job ID: 16773
Would you like to spearhead the mobile and web engagement for all Nordea customers? We are now looking for a new Head of Digital Customer Engagement Hub, who will play a pivotal part in boosting our digital deliveries to our customers and employees across the bank as well as accelerate our digital sales.
At Nordea, we see that the world is changing fast – and we want to be one step ahead of the curve. That’s why we’re deeply committed to providing the financial solutions of tomorrow to our customers as a true Business Partner. We’re creating an agile environment where we experiment and grow together – and we need your ideas and unique background. With us, you’ll be in good company with a chance to make your mark on something bigger.
About this opportunity

Welcome to One Digital where our focus is to grow our digital business on the biggest banking platform in the Nordics. Our focus is to develop digital solutions across the board at Nordea. The deliveries will cover our mobile apps, our netbanks, Nova chatbot, the platform for digital sales, digital design and digital customer experience. Though anchored in Personal Banking, these services are for the entire of Nordea, and will accelerate our time to market and create a more unified digital experience for our customers, ensuring that Nordea will become the frontrunner in the digital banking services.
As the Head of Digital Customer Engagement Hub, you will be overall responsible for these trains:
The Hub has an execution structure of app. 250 FTEs split over 4 trains, 21 teamsas well as 10 direct reports.
What you’ll be doing:
You will report to Anders Nicander, Head of One Digital, become a member of the One Digital leadership team as well as represent One Digital in various committees and forums.
Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.
To succeed in this role, we believe that you have:
Your experience and background:
If this sounds like you, get in touch!
Next Step
Please submit your application no later than 27/03/2023 .
For more information about the role, you’re welcome to contact Senior Leadership Acqusition Lead, Edvard Bæk ([email protected]).