Job ID: 18004
Would you like to be part of building and leading future collection capabilities? This is an opportunity for you to lead a team of highly experienced collection professionals and grow their capabilities to the next level to meet the future targets. You will be part of the Global Debt Collection Leadership team with responsibility to harmonise and improve the collection processes in close interaction with colleagues and stakeholders across the bank.

At Nordea, we see that the world is changing fast – and we want to be one step ahead of the curve. We’re creating an environment where we experiment and grow together, committed to being a partner our customers and society can count on – and we need your ideas and unique background. With us, you’ll be in good company with plenty of opportunities to collaborate, grow and make your mark on something bigger.

We aim to be courageous and explorative in our approach to innovating better ways of delivering banking services, with customers at the heart of everything we do. This means you’ll have many opportunities to learn and grow as you build your career with us.

About this opportunity
Welcome to the Debt Collection Services unit within Credit Services in Operations where we are responsible for all collection related operational activities for customers. We add value as a trusted advisor towards delinquent customers and stakeholders, recognized as an integrated part of the value-chain and for securing the highest recovery rates through efficient processes without compromising customer satisfaction. Also operational cooperation with outsourcing partners is handled out of this unit.
As one of two heads of Debt Collection Denmark, you will play a valuable role in securing operational excellence by empowering the team to deliver best in class customer service, focusing on improvements and outlining process development areas.

What you’ll be doing:

You’ll join a professional, high performing team with a common goal and strong will to co-operate, share and learn. In the global leadership team we have as much fun as we are professional and informal. The role is based in Taastrup.

Who you are
Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others.
To succeed in this role, we believe that you:

Your experience and background:
If this sounds like you, get in touch!
Next steps
Submit your application no later than 07/06/2023. For more information, you’re welcome to contact Head of Debt Collection Services Pia Driving, +46 722 166 124.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.