Customer Insights Manager (EUR)

Opportunity

This exciting position provides the right candidate a great opportunity to make a positive difference to the customer experience and impact business development on the basis of inferred customer insights.

The opportunity to join an ambitious Marketing team, working on a world respected, industry leading brand, responsible for moving 20% of global trade every year.

The team of enthusiastic, innovative and customer-centric marketeers and insights managers builds brand value and develops solutions that drive successful growth in Europe, through a deep understanding of customers’ needs & pains and trends.

We offer

An exciting and attractive career in a truly global environment.

We are flexible in terms of this job location, but if based in Copenhagen location will be Hub5, in Sundkrogsgade 7-9.

We are pioneering a new integrated approach towards customers spreading across ocean, logistics and digital services requiring thinking out of the box and willingness to go new ways to move us forward.

Maersk is fast-paced, challenging and with an international atmosphere where the environment is focused on high performance, results, and respect for our employees.

At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs.

We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Key responsibilities

In this role you will through timely and actionable market and customer insights support and drive thoughtful and well-informed decision making with e.g., marketing, customer communication, CX and sales.

You are also accountable for identifying knowledge gaps - and conducting research together with your insights colleagues.

Key tasks:

• Run the quarterly reporting of the Customers Loyalty and Satisfaction survey (CSLS) in Europe, engaging with multiple stakeholders
• Based on both internal and external data sources conduct deep dives into market trends and topical issues
• When relevant, manage and yourself conduct insight research in Europe with the use of various methodologies to develop actionable insights
• Connect multiple data points (data sources) to spot business opportunities.

Who we are looking for

The ideal candidate has a background in Market Research/Insights (5+ years), preferably from a B2B business, and with a MSc/MA within a relevant field.

You have proven quantitative and qualitative research skills, an analytical mindset and can deliver clear recommendations based on data.

Derogations from the above may be warranted for candidates with:

• Extensive and documented experience developing and embedding insights into an international organization.
• Project management skills managing different and complex projects and tasks at one time, sometimes under tight deadlines.
• An extroverted team player with strong communication skills, enabling you to engage and influence stakeholders.

You have a strong drive, can work independently, but at the same time is a strong team player, leveraging the experience of all members of the team when supporting the business.

Last application date 27th August 2023. We will interview candidates on a rolling basis and make the hire when we have the right candidate.