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Director of Service

Are you ready to lead service to top-notch customers in the food technology industry?

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GEA Liquid Technologies offers processing machinery and comprehensive solutions tailored to the dairy, food, emerging food, beverage, chemical, and home & personal care sectors. Their range encompasses brewing systems, liquid processing & bottling, concentration, precision fermentation, crystallisation, purification, drying, powder handling & packaging, and emission control systems.

GEA specialises in the design, construction, configuration, and installation of adaptable and eco-friendly equipment and technologies, processing lines, and entire facilities. Their expertise extends to various products, including cell-based proteins and polymers.

As Director of Service, you will oversee the seamless delivery of exceptional service to customers, ensuring their equipment operates at peak efficiency and reliability. Your responsibilities will include managing a team of skilled people, implementing preventive maintenance programs, facilitating prompt resolution of technical issues, and fostering strong customer relationships. Additionally, you will spearhead continuous improvement initiatives to enhance service quality and customer satisfaction, driving GEA’s reputation as a trusted partner in the industry.

With direct report to the Managing Director, you will play a pivotal role in aligning service strategies with overall company objectives, ensuring seamless coordination and synergy between service operations and broader organisational goals.

Your role and responsibilities include:

• Formulating and advancing a strong service strategy.
• Defining and implementing a global pricing strategy.
• Overseeing global service operations.
• Contribute to establishing an organisational framework and enhancing service sales in the Nordic region.

Your qualifications are proven expertise in international service management, sales strategy development, and technical proficiency. You have experience with navigating organisational change and fostering stakeholder engagement. You have a track record of driving service growth and delivering results, along with a visionary leadership style.

You have a Master’s Degree in engineering and/or business administration.

You are a person with exceptional people skills and the ability to innovate while staying grounded, guiding your team with confidence. You have a results-oriented mindset and communicate easily.

GEA Liquid Technologies offers good personal and professional development possibilities with a cross-border responsibility in return for your strong performance.

Travelling: There will be some travelling to customers and across sites in GEA.

Domicile: Skanderborg, Denmark.

For more details about the job or the company, please contact Account Director Belinda Bramsnæs, Unique Human Capital, on M: +45 28 44 28 44 or Research Consultant Lotte Kaldahl, Unique Human Capital, on M: +45 40 47 60 20. All applications must be in English and are treated confidentially.