Head of AskHR Europe
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- Human Resource Management
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Are you passionate about HR and leading high performing teams? Do you thrive in an international working environment where focus is on operational excellence and close collaboration with key stakeholders is essential? Would you like to shape the future of HR operations in Novo Nordisk and support our employees and managers to serve patients with chronic diseases even more? If yes, you may consider becoming the Head of the askHR Europe team we are building in Warsaw.
About the department
We are on an exciting journey towards establishing our HR Regional Service Centre for Europe in Warsaw. The ambition for the Regional Service Centre is to provide professional HR operational service and guidance to the approx. 4.000 employees working in Novo Nordisk in the different countries in Europe. The askHR Europe unit will be first point of contact for all people inquiries and the team will also contribute to the development of new global processes and systems including new digital solutions.
The Regional Service Centre will co-locate with the Business Area office for Europe East and the Polish affiliate. With annual budgeted sales level of over 700 million DKK and with 130 employees in the Polish affiliate the company ambition is to continuously improve quality of patients’ life and bring innovation into the markets.
The position
The Head of askHR Europe will play an important role in successfully building and developing the HR Regional Service Centre and you will report into the Vice President for Regional Service Centre Europe who is based in Denmark. The Head of askHR Europe will have a high level of independence and full accountability for managing and taking decisions in relation to askHR Europe’s daily operations, performance and customer interactions.
Essential responsibilities include:
• Recruit, onboard, train and lead employees in the service centre in Warsaw and in the virtual team based in different countries in Europe
• Establish and operate a well-functioning call centre delivering professional operational support on a wide range of HR processes, systems and services to customers across Europe
• Ensure daily operations are handled according to internal policies, procedures and processes and as effectively and efficiently as described in service level agreements
• Secure a strong collaboration with colleagues in Global Business Service People Operations in India
• Drive operational excellence and continuous improvement of processes and deliveries
• Ensure strong customer focus and development of new and improved services
Qualifications
You hold a master’s degree within business, law, HR or similar and you have minimum 10 years of HR experience and process knowledge from HR shared services, call centre and/or an HR administrative function in a larger global company. You have knowledge about policies, practices and cultures in different parts of Europe and you have experience with standardising processes and improving services. You work independently, have an entrepreneurial mindset with a can-do attitude and you are excited about creating new ways of working.
You must have some years of experience as a leader on an operational and tactical level. You have a strong drive and ability to set direction for a functional area and deliver operational excellence. As a leader you engage, coach and develop your employees for exceptional performance. You are passionate about delivering a strong customer experience and you have excellent communication and change management skills when it comes to managing stakeholders in an international environment. Fluency in written and spoken English is a requirement.
Contact
For further information, please contact Ann-Charlotte Hasselager, VP of Regional Service Centre Europe, at +45 3075 6582
Deadline
7 March 2020
Millions rely on us
To work for Novo Nordisk you will need the skills, dedication and ambition to change lives for the better for millions of patients living with diabetes and other chronical diseases. In exchange, we offer the chance to be part of a truly global workplace, where passion and engagement are met with opportunities for professional and personal development.
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i Bagsværd.
Jobbet er oprettet på vores service den 26.2.2020, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
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