SAP Lead Service Delivery Manager
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København K
Maersk is achieving an unprecedented transformation in the growth of our businesses, rethinking the way we engage with customers and partners, and how the world’s trade flows across our global network. We are offering you a unique opportunity to help shape that journey and the future organization. As a part of this process, you will have an opportunity to shape and lead our SAP service management area which is critical to success of our global finance transformation program based on SAP S4hana.
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As an organization with a global presence, joining Maersk is a wonderful and exciting opportunity for you to work with people of diverse talents & backgrounds. We are committed to growing our people, and will provide you with opportunities that broadens your knowledge and strengthens your professional & technical skills
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• Lead our SAP Operations services strategy, services portfolio and associated services catalogue
• Responsible for service introduction (based on new SAP implementations, releases and rollouts) to services stabilization
• Work with senior business product leaders and technology engineering managers in defining service levels (incidents resolution, problem management, availability, automation/self service etc) and operationalizing for well defined services outcomes
• Lead regular service delivery review meetings with key business/technology stakeholders and take ownerships of actions
• Take ownership of service issues and manage them through to successful conclusion, putting service improvements plans in place where required; monitor/report progress against these plans
• Ensure a cost effective and customer focused service delivery model
• Ensure that highly effective service transitions is in place and adhered to, supporting seamless movement of project/program deliveries into business as usual
• Lead via a matrix set up by working closely with engineering managers and application managers across SAP and non-SAP applications with Finance portfolio
• Develop the strategy to bring DevOps way of working and work with multiple stakeholders in operationalize the same
• Responsible for relationship with our AMS services partner to ensure consistent and superior service delivery
• Implement industry best practices methodologies and standard way of working based on ITIL methodologies to ensure the highest quality delivery of output from the application support team
• Actively work with platform architects and engineering managers in bringing the “voice of support and system” in managing technical debt, delivering on must do patching/upgrades, housekeeping activities.
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You have:
• At least 15 years’ experience with SAP implementation and SAP services management with large global organisations with large SAP installations across multiple geographies. Additionally, experience of non SAP technologies is also highly desirable
• Rich experiences in leading end to end services delivery, with demonstrable experience with improving service
levels and business outcomes
• Commercial awareness with large SAP AMS contracts
• Experience of working with large diverse and distributed teams in multi-vendor set ups and large in-house engineering teams
• Excellent written and verbal communication skills
• Good working experience in Agile/DevOps model
• SAP functional/technical skills, S/4 HANA experience highly desirable;
• Any of those certifications ITIL/project management/agile
• Highly motivated and work well under pressure;
• An individual who respects the opinion of others; yet can drive a decision though the team;
• Credible with senior stakeholders and able to hold their own in conversations at this level.
• Collaborative mindset across business functions
• Flexibility to work on different time-zones
• Self-starter, highly motivated and with leadership quality
• Cultural understanding and experienced working in multi-cultural teams
• Bachelor's/Master’s Degree in Business or Engineering
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We offer
As an organization with a global presence, joining Maersk is a wonderful and exciting opportunity for you to work with people of diverse talents & backgrounds. We are committed to growing our people, and will provide you with opportunities that broadens your knowledge and strengthens your professional & technical skills
Show More
Key responsibilities
• Lead our SAP Operations services strategy, services portfolio and associated services catalogue
• Responsible for service introduction (based on new SAP implementations, releases and rollouts) to services stabilization
• Work with senior business product leaders and technology engineering managers in defining service levels (incidents resolution, problem management, availability, automation/self service etc) and operationalizing for well defined services outcomes
• Lead regular service delivery review meetings with key business/technology stakeholders and take ownerships of actions
• Take ownership of service issues and manage them through to successful conclusion, putting service improvements plans in place where required; monitor/report progress against these plans
• Ensure a cost effective and customer focused service delivery model
• Ensure that highly effective service transitions is in place and adhered to, supporting seamless movement of project/program deliveries into business as usual
• Lead via a matrix set up by working closely with engineering managers and application managers across SAP and non-SAP applications with Finance portfolio
• Develop the strategy to bring DevOps way of working and work with multiple stakeholders in operationalize the same
• Responsible for relationship with our AMS services partner to ensure consistent and superior service delivery
• Implement industry best practices methodologies and standard way of working based on ITIL methodologies to ensure the highest quality delivery of output from the application support team
• Actively work with platform architects and engineering managers in bringing the “voice of support and system” in managing technical debt, delivering on must do patching/upgrades, housekeeping activities.
Show More
We are looking for
You have:
• At least 15 years’ experience with SAP implementation and SAP services management with large global organisations with large SAP installations across multiple geographies. Additionally, experience of non SAP technologies is also highly desirable
• Rich experiences in leading end to end services delivery, with demonstrable experience with improving service
levels and business outcomes
• Commercial awareness with large SAP AMS contracts
• Experience of working with large diverse and distributed teams in multi-vendor set ups and large in-house engineering teams
• Excellent written and verbal communication skills
• Good working experience in Agile/DevOps model
• SAP functional/technical skills, S/4 HANA experience highly desirable;
• Any of those certifications ITIL/project management/agile
• Highly motivated and work well under pressure;
• An individual who respects the opinion of others; yet can drive a decision though the team;
• Credible with senior stakeholders and able to hold their own in conversations at this level.
• Collaborative mindset across business functions
• Flexibility to work on different time-zones
• Self-starter, highly motivated and with leadership quality
• Cultural understanding and experienced working in multi-cultural teams
• Bachelor's/Master’s Degree in Business or Engineering
Show More
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i København K.
Jobbet er oprettet på vores service den 3.12.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- København K
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