Technology Vendor & Contract Manager

Opportunity

About Maersk
Maersk is going through times of unprecedented change. From the farm to your refrigerator, or the factory to your wardrobe, we are developing solutions that meet customer needs from one end of the supply chain to the other. Digitisation and Technology are taking centre stage in enabling our customers to trade globally.

About Vendor Management Office (“VMO”)
Vendor Management Office is responsible for managing a significant vendor portfolio with a vision to build best-in-class commercial capabilities.

The work is a mixture of contract management, spend analysis, advisory services and project support, including negotiation, drafting, dispute resolution, vendor management, market intelligence and vendor governance.

There are plenty of opportunities to demonstrate and enhance your skills, build your knowledge, deliver change, optimise value and manage risk across our contract & vendor landscape.

The VMO team are supporting the Technology Mergers and Acquisitions team with the due diligence, contract consolidation, divestment and integration of the companies and this role is pivotal in supporting those integrations and divestments.

We offer

Joining Maersk will offer career development in a global organization. In response to the company-wide strategy of becoming the global integrator of container logistics and have embarked on the transformational journey.
You will be exposed to a wide and challenging range of business issues through regular engagement with key stakeholders across all our global Technology organisation of circa 3,500 people, as well as our external partners.
The role reports to the Head of Strategic Technology Vendor Management & Vendor Management Office and placed either in Maidenhead, Copenhagen, Mumbai or Manila. The VMO team is represented in all locations.

Key responsibilities

Job Purpose/summary
• Supporting the Technology Mergers and Acquisitions team during due diligence and integration or divestment with contract support; including change, consolidation, termination and synergies
• Responsible for managing a portfolio of vendors including Strategic, Relationship and Emerging vendors with a vision to build maturity and a best-in-class commercial capability.
• Proactive engagement of suppliers for the mutual benefit of the business and suppliers. Using defined methodology to resolve operational incidents, problems, poor performance and other sources of conflict.
• Use clear escalation paths to highlight and resolve issues.
Key Responsibilities
• Business Value Management
o Ensure business needs and requirements are being shared with and delivered by technology vendors.
• Contract Management
o Contract Interpretation for stakeholders
o Lead negotiations on selected contract renewals, contract change and commercial terms.
o process and ensure contractual compliance and change,
o issue and dispute management.
• Performance Management
o Develop, improve, track and report key metrics for service quality and work with the VMO team to aggregate reporting on a group level.
• Financial Management
o Work with vendors to manage escalations for finance compliance and invoicing. Where required, in partnership with Group IT Procurement and Finance, review all contractual expenditure on a regular basis
• Governance Management
o Drive the agreed governance model and processes to ensure that the methodology is implemented correctly including
 Administration
 Leading and participating in governance meetings.
• Reporting
o Provide regular vendor management reports and updates to internal stakeholders
o Document libraries creation and maintenance,
o Following communication management rules
o Onboarding of new vendors
o Issue Management, including escalations and early identification of issues.
• Risk Management
o Track and mitigate vendor, environmental and business risks. Participate in Audits as required. Comply with Maersk Standards, Policy and Processes as relevant to the role, and enforce compliance wherever necessary
• Innovation Management
o Support the IT Leadership Team, Architecture, Strategy, Strategic Vendor Management Team and other teams with innovation activities as required.
• Contribute to process design and continuous improvement including acting as a SME for a selected process and mentoring other team members.

We are looking for

Required experience
• Knowledge of Vendor and Contract Management processes and best practices.
• Experience working with all levels of internal and external stakeholders.
Technical skills
• Must be well versed in structuring contracts and content
• Able to draft and implement additional contract artefacts such as; schedules, amendments, exhibits, statement of work and service orders
• Familiarity with IT Standards and multiple contract frameworks
• Risk Analysis and Risk Management
• Experience of mitigating audit findings
Business skills
• Adept at building relationships with stakeholders
• Able to challenge internal stakeholders’ requirements
• Strategic Planner, able to support the development and execution of technical & commercial strategies
• Ability to challenge external stakeholders to obtain optimal commercial and contractual out-comes
• Manage the vendor governance process
• Develop and manage vendor relationships and being a conduit between stakeholders
• Ability to drive vendors to deliver continuous improvement and innovation
Personal profile
• Self-motivated and able to work with minimal supervision
• Focused on quality and takes responsibility to drive activities through to conclusion
• Seeks continuous improvement
• Strong relationship building, communication and presentation skills
• Ability to handle multiple tasks successfully
• Works well individually and in a team
You will gain broad business knowledge of the company’s activities globally, as well as understand how the complexity of technology supports the business. You will be exposed to a wide and challenging range of business issues through engagement with key stakeholders across all management levels within Maersk. You will work and communicate across geographical and cultural borders within multiple time zones and outside normal local business hours that will enable you to build a strong professional network.
We aim to be a world-class professional technology organisation that delivers business value through automation, standardisation and innovation and believe people thrive when they are in charge of their career paths and professional growth. We will provide you with opportunities to broaden your knowledge and strengthen your technical and professional foundation.