Cross Functional Application Team Lead
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We are currently on an IT transformation journey, improving agility in our ways of working, including upscaling capabilities within IT. Within the Application Maintenance team, our operating model is focused on the ‘Business As Usual’ (RUN) side in Pandora IT’s Operations team. We are responsible for daily operational activities related to in-use applications, and our Application Managers are accountable for the Performance, Availability and Stability of the global business applications (production).
As our new Cross Functional Application Team Lead, you will manage and lead a team responsible for ensuring adherence of the Global IT support model and operational system availability for assigned applications. You will ensure transition from “Build” to “Run”, and support one or more applications or projects in transitions related to Cross Functional Applications. Furthermore, you will be accountable for the availability of applications and be the main contact person once they are operational. As Team Lead, you will engage closely with stakeholders – both internal audiences and external service providers to ensure optimal performance and use of the applications.
In addition, you will:
- Manage financial reporting for the applications in scope
- Manage the maintenance and support related to the applications’ upcoming developments, upgrades and/or minor enhancements
- Be accountable for the continual service improvements of the applications
- Collaborate with Business and Product Development Owners to conduct Risk Assessments; to monitor, evaluate, report and plan proactively on the risks, quality, costs and growth perspectives and in general the state of the applications
- Monitor SLA adherence for a few selected suppliers providing support
Your new team:
Pandora is a company with a big heart that takes great pride in treating our people well. You will be part of a company in an exciting business area and work in an international hub of can-do spirited, passionate and performance-driven people.
The Application Maintenance team is a busy department where we work closely together, help each other out and appreciate an informal and humorous tone. There will be areas of improvements and you will be part of designing the ideal support structure – experiences and lessons learned from the past help us mold the future. You will report to the Head of Application Maintenance, IT Operations and have daily management responsibilities for three direct reports.
What is needed to succeed:
To succeed in this position, we imagine that you have an education within Business, Economics or Engineering and strong project coordination or management skills. Most importantly, you have experience with Application Management, Maintenance and/or Support.
Further to the above, you have:
- Minimum of 3 years’ experience working as an Application Manager, preferably within an international environment
- Experience from a people management and/or team lead position
- An ITIL V3 Certificate - Foundation or higher
- Experience working with service desk services and other third-party vendors providing support services
- Experience with supporting Applications within logistics, supply chain or similar areas
Something about you:
You might be the person we are looking for if you have an international mindset, are a natural leader and structured in your work style, always able to maintain an oversight of ongoing projects. You are detail-oriented and aim to deliver accuracy and efficiency in all your tasks. Further to this, you are flexible in your work approach, with the ability to prioritise according to urgency. Finally, communication is a forte of yours, and you enjoy delivering presentations and facilitating meetings/events for a variety of stakeholders.
Additional information:
Application deadline: March 12, 2020
Expected start date: As soon as possible
This role is based in the Pandora Global Office in Copenhagen, Denmark. Candidates should be willing to travel approximately 3-4 times a year.
Did we get your attention?
We hope you got all your questions answered and feel confident applying for this position, however if you have more questions regarding the position, please contact:
Christian Lindholt Andersen
Recruiter, Global Office HR
+45 31 26 58 00
If you see yourself in the position and would like to become a part of Pandora’s future . We look forward to hearing from you!
We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.
Icing on the cake
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.
About Pandora
Pandora designs, manufactures and markets hand-finished and contemporary jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries on six continents through more than 7,500 points of sale, including more than 2,700 concept stores.
Founded in 1982 and headquartered in Copenhagen, Denmark, Pandora employs more than 26,000 people worldwide of whom more than 11,500 are located in Thailand, where the Company manufactures its jewellery. PANDORA is publicly listed on the Nasdaq Copenhagen stock exchange in Denmark. In 2018, Pandora’s total revenue was DKK 22.8 billion (approximately EUR 3.1 billion).
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 17.2.2020, men kan have været deaktiveret og genaktiveret igen.
- Afdelingsleder
- København
- Torsdag den 12. marts 2020
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