Head of Network Operations
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København
We are looking for a Manager with a proven track record of leading and developing the Network Operations Centre function e.g. from an Internet Service Provider or Telecom company.
Responsibilities
The key responsibilities are to manage the Operations team towardsa customer centric service model and ensure a high level of quality and network efficiency.
Your will manage the budget and by a structured and process-driven approach, lead improvements towards data-driven proactive maintenance and daily operational excellence. The demands on the team are increasing due to new customers, more complex solutions and higher customer expectations. This role is an exciting opportunity for the right candidate to make an immediate impacton a dynamic team and adjust the operating model as well as the team culture. There is a demand for a unified, simple and proactive service model, where data-driven predictive maintenance becomes the natural answer to the daily firefighting.
You will take charge a team of 15+ technicians and engineers, some of whom are on call duty, to support the 24/7 support. Your department owns and maintains the network infrastructure and platforms, delivering the highest possible levels service. They also ensure that changes to the network and infrastructure are planned and executed in order to meet the agreed dates for service provision, and project builds are completed “right first time, on time”.
You will be responsible for the Network availability and that the infrastructure can perform in accordance with the defined customer KPI’s. You will be developing the Operational Network strategy and budget, improve the integration between the team and sister departments within the Nordic region, improve customer service and manage suppliers of support as well as 3rd party infrastructure
Skills and attributes
We are looking for candidates with the ability to plan, organize and prioritize multiple strategic programs and simultaneously create a high performance and strongly motivated team. You can manage and professionalize a multi-functional team to achieve a high level of customer satisfaction and it’s expected that you’re able to make professional business presentations including both business and technical matters to an audience of high technical skills, management and operational experience.
We are prioritizing…
- Experience in leading, growing and mentoring high performance teams with experience on large-scale networks
- 10+ years of network operations experience e.g. from an Internet Service Provider or Telecom
- Minimum ITIL v3 certification
- Experience setting and managing KPIs and SLOs
- Experience of building and maintaining relationships with suppliers, vendors, and other third parties to ensure consistent and effective delivery of services
- Experience from leading and maturing teams in a fast-paced company that has experienced exponential growth
- Experience of creating a work culture of customer before tech
- Experience operating autonomously, with strong analytical skills, coupled with a strong sense of ownership, urgency and drive
- Fluent in Danish and English and preferably thorough understanding of another Nordic language
Next step
For additional information about the position and the company please contact Søren Rosenkrantz Larsen on +45 2893 7977 or Brian Ranvits on +45 2048 0548.
If you see yourself in the position and would like to be part of an exciting growth journey, please send your application by using the apply button below.
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 18.2.2020, men kan have været deaktiveret og genaktiveret igen.
- Afdelingsleder
- København
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