Manager Field Service Engineers – Nordics
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Thermo Fisher Scientific is the world leader in serving science, with revenues of more than $25 billion and approximately 75,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services.
With Thermo Fisher Scientific, it’s not just a career. It’s a chance to realise your best – professionally and personally.
For more information, please visit .
Manager Field Service Engineers – Nordics
Field (remotely) based in one of the Nordic Countries (FIN, DK, SWE, NO)
Position Summary:
Are you looking for a role that combines science, training, troubleshooting, customer and people management, for a company known to be a fast paced global leader in serving science? If you are, then this will be the continuation of your professional journey….
As a Manager of the Field Service Engineers (FSE) you will be responsible for a team of highly skilled Service Engineers working in the Life Sciences domain. The Manager FSE’ goals will focus on managing the daily organization of the team, with the team ensure customer success with our instruments and applications, as well as achieving her/his corporate and commercial annual commitments. The Manager FSE is based remotely in one of the Nordics countries and fulfils below responsibilities and competencies.
Key Responsibilities:
Minimum Requirements:
So if you are a:
Then…please submit your application, in English, including a cover letter and CV via this job advert. Or contact [email protected] if you have any questions.
With Thermo Fisher Scientific, it’s not just a career. It’s a chance to realise your best – professionally and personally.
For more information, please visit .
Manager Field Service Engineers – Nordics
Field (remotely) based in one of the Nordic Countries (FIN, DK, SWE, NO)
Position Summary:
Are you looking for a role that combines science, training, troubleshooting, customer and people management, for a company known to be a fast paced global leader in serving science? If you are, then this will be the continuation of your professional journey….
As a Manager of the Field Service Engineers (FSE) you will be responsible for a team of highly skilled Service Engineers working in the Life Sciences domain. The Manager FSE’ goals will focus on managing the daily organization of the team, with the team ensure customer success with our instruments and applications, as well as achieving her/his corporate and commercial annual commitments. The Manager FSE is based remotely in one of the Nordics countries and fulfils below responsibilities and competencies.
Key Responsibilities:
- Manage the day to day work of a team (~14) FSE across the Nordics region (incl. FIN, SWE, NO, DK) and Baltics (indirect), all focusing on Life Sciences instruments (CE-, NGS-Sequencers, PCR and qPCR, microarray, Flowcytometry, Imaging and Sample preparation instruments and informatics).
- Define, communicate and provide continuous monitoring of our annual goals, set within the North EMEA Service and Support region.
- Take responsibility of our annual financial commitments, working closely with the commercial partners within CSD, GSD, BID and GTS.
- Follow-up on customer feedback and drive customer experience improvements to aim for full customer satisfaction, measured through our CAS score.
- Support & coach your FSE team through the regular performance reviews and individual development plans.
- Track, monitor and adjust relevant internal and external work metrics for the team, to achieve full compliance and maximum work efficiency.
- Drive growth for our Professional Services business in the North region, through conceiving, monitoring and executing customer and team practical process improvement (PPI) projects.
- Define and focus on own Development Plan to strengthen your leadership skills.
Minimum Requirements:
- Bachelor’s degree in Life Sciences or Engineering.
- 5+ years of experience in a commercial (biotech) company in a customer facing and/or People management role.
- Engineering or Laboratory experience within the life Sciences segment, with strong ambition for ever-improving people management competencies.
- Excellent and professional presentation, communication and softskill competencies. With strong view on repair and PM service requirements.
- Professional knowledge in using common worksheet, office and reporting tools
- Demonstrated ability to create, analyse, and interpret scientific and technical reports, as well as KPI team data reports.
- Experience with people and/or project management.
- Flexibility to travel throughout area of responsibility.
- Fluently speaking & writing English. Know earlier Nordic languages is an asset.
- Valid driving license and willing to travel 25-35% of the time.
So if you are a:
- Technically savvy individual who is willing to take the next step in his/her career in managing a team and drive customer success.
- Resilient problem solver and priority setter with the ability to troubleshoot internal and external queries and challenges.
- 100% Customer minded individual with the empathy to understand customer concerns.
- Concise and excellent communicator.
- Team player who can effectively integrate internal and field-based activities across functions to support business and customer requirements, while managing time effectively.
- Person with a genuine interest in people management and loves to coach individuals through their career.
- Able to manage and to deliver on multiple projects effectively.
Then…please submit your application, in English, including a cover letter and CV via this job advert. Or contact [email protected] if you have any questions.
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i Roskilde.
Jobbet er oprettet på vores service den 12.5.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- Roskilde
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Statistik over udbudte afdelingsleder i Roskilde over tid
| Dato | Alle jobs som afdelingsleder |
|---|---|
| 18. september 2024 | 9 |
| 17. september 2024 | 8 |
| 16. september 2024 | 7 |
| 15. september 2024 | 7 |
| 14. september 2024 | 8 |
| 13. september 2024 | 8 |
| 12. september 2024 | 9 |
| 11. september 2024 | 9 |
| 10. september 2024 | 9 |
| 9. september 2024 | 11 |
| 8. september 2024 | 11 |
| 7. september 2024 | 11 |
| 6. september 2024 | 11 |
| 5. september 2024 | 10 |
| 4. september 2024 | 9 |
| 3. september 2024 | 7 |
| 2. september 2024 | 7 |
| 1. september 2024 | 9 |
| 31. august 2024 | 10 |
| 30. august 2024 | 10 |
| 29. august 2024 | 10 |
| 28. august 2024 | 11 |
| 27. august 2024 | 11 |
| 26. august 2024 | 11 |
| 25. august 2024 | 11 |
| 24. august 2024 | 11 |
| 23. august 2024 | 11 |
| 22. august 2024 | 10 |
| 21. august 2024 | 10 |
| 20. august 2024 | 10 |
| 19. august 2024 | 10 |