Technical Support Engineer for Land Power at
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Skive
Would you thrive in a position where you will provide technical support, perform on-site & in-house service and teach customers and colleagues about DEIF’s products? Do you take great pride in providing excellent service, enjoy international customer contact and do you appreciate a very varied daily life? For our Service & Support team in our Land Power business area, we are looking for a skilled and committed Technical Support Engineer that can deliver high-quality service and support that exceeds our customers’ expectations.
The job and your responsibilities
Technical Support Engineers are the face of DEIF. Therefore, you must be able to communicate technical details clearly with customers and colleagues of varying technical knowledge, language and cultural backgrounds, in person as well as by phone and email. You will be part of a dynamic department, where solving complex problems and thinking creatively will set demands for your technical skills.
Your primary responsibilities will be to provide complimentary product support and engineering support as well as technical training for our customers, partners and sales organisation. You will also travel to customer sites to perform start-up, commissioning and operation training of DEIF’s control systems. Additionally, you will also test DEIF products from a user-perspective and provide customer documentation.
As a Technical Support Engineer, your tasks will include:
Expected travel activities: approximately 10-50 days per year.
Qualifications & abilities
At DEIF, there will be many opportunities for you to grow. What you may lack in knowledge or experience, we will make sure to teach you. However, some qualifications and abilities are preferred:
For the position, we are looking for a candidate who is fluent in Danish and English in both writing and speech. A person who is independent, a self-starter and one who can change between tasks with minimum preparation. Someone, who enjoys being part of a team where enthusiasm and commitment is key, who possess an international mindset and who is task-oriented.
What can you expect to find at DEIF?
The core of our values is respect for the individual, ambition to become better at all times, and an understanding of our organisation as a whole. We believe that the values grow the best in an informal working environment characterised by freedom with responsibility and a flat organisational structure, where many tasks are performed in close cooperation across the organisation.
DEIF is very concerned with corporate social responsibility as well as social responsibility, and we have a very special focus on sustainability. We have introduced our own code of conduct, which are based on internationally recognised conventions on human rights, labour rights, safety & environment and anti-corruption.
Maybe that is why DEIF came in second in the national competition to become the best workplace in Denmark in 2017 at the 3F labour Union’s business & growth conference ‘Vision Denmark’. A competition where organisations are nominated by employees only.
Interested?
Send your application and CV as soon as possible on our website www.DEIF.com/careers.
If you want to learn more about the position, feel free to contact Department Manager Daniel Sandgaard on email [email protected] or tel. +45 30103176
About DEIF
Established in Denmark in 1933, today the DEIF Group is a global market leader in green, safe and reliable control solutions for decentralised power production on land and at sea. Put a little simpler, we make sure that the power never goes out.
The DEIF group is privately owned by the founder's son, Toke Foss, and today DEIF has more than 550 employees and is represented in over 50 key markets. 20 % of our employees work within R&D identifying new environmentally friendly ways of reducing maintenance expenses and fuel consumption for the world’s power generating industries. We call it: POWER EFFICIENCY
The job and your responsibilities
Technical Support Engineers are the face of DEIF. Therefore, you must be able to communicate technical details clearly with customers and colleagues of varying technical knowledge, language and cultural backgrounds, in person as well as by phone and email. You will be part of a dynamic department, where solving complex problems and thinking creatively will set demands for your technical skills.
Your primary responsibilities will be to provide complimentary product support and engineering support as well as technical training for our customers, partners and sales organisation. You will also travel to customer sites to perform start-up, commissioning and operation training of DEIF’s control systems. Additionally, you will also test DEIF products from a user-perspective and provide customer documentation.
As a Technical Support Engineer, your tasks will include:
- Service visits in connection with commissioning, replacement of products and troubleshooting
- Support sales representatives/colleagues in the preparation of quotations and complex applications
- Technical support for products (Phone, Chat, Ticket, 24/7 service phone)
- Execute technical training for customers and DEIF employees and keep training materials updated
- Test of new/existing products and write technical documentation
- Convey market feedback on products and trends to Product Management
Expected travel activities: approximately 10-50 days per year.
Qualifications & abilities
At DEIF, there will be many opportunities for you to grow. What you may lack in knowledge or experience, we will make sure to teach you. However, some qualifications and abilities are preferred:
- Education: Marine Engineer, Automation Engineer or equivalent to
- Preferably 2-3 years relevant and practical experience from power generation and/or control industry
- Experienced IT-user
- Knowledge of utility interface standards
- Technical aptitude and the ability to follow technical instructions and convey complex technical concepts across diverse platforms
- Experience in electrical diagnosis and knowledge of engine operation, control and regulation techniques and PLC and HMI programming experience
- Able to communicate verbally to small or large audiences
For the position, we are looking for a candidate who is fluent in Danish and English in both writing and speech. A person who is independent, a self-starter and one who can change between tasks with minimum preparation. Someone, who enjoys being part of a team where enthusiasm and commitment is key, who possess an international mindset and who is task-oriented.
What can you expect to find at DEIF?
The core of our values is respect for the individual, ambition to become better at all times, and an understanding of our organisation as a whole. We believe that the values grow the best in an informal working environment characterised by freedom with responsibility and a flat organisational structure, where many tasks are performed in close cooperation across the organisation.
DEIF is very concerned with corporate social responsibility as well as social responsibility, and we have a very special focus on sustainability. We have introduced our own code of conduct, which are based on internationally recognised conventions on human rights, labour rights, safety & environment and anti-corruption.
Maybe that is why DEIF came in second in the national competition to become the best workplace in Denmark in 2017 at the 3F labour Union’s business & growth conference ‘Vision Denmark’. A competition where organisations are nominated by employees only.
Interested?
Send your application and CV as soon as possible on our website www.DEIF.com/careers.
If you want to learn more about the position, feel free to contact Department Manager Daniel Sandgaard on email [email protected] or tel. +45 30103176
About DEIF
Established in Denmark in 1933, today the DEIF Group is a global market leader in green, safe and reliable control solutions for decentralised power production on land and at sea. Put a little simpler, we make sure that the power never goes out.
The DEIF group is privately owned by the founder's son, Toke Foss, and today DEIF has more than 550 employees and is represented in over 50 key markets. 20 % of our employees work within R&D identifying new environmentally friendly ways of reducing maintenance expenses and fuel consumption for the world’s power generating industries. We call it: POWER EFFICIENCY
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i Skive.
Jobbet er oprettet på vores service den 24.10.2019, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
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