Client Development Manager

Denne stilling er desværre ikke længere ledig.
Se alle ledige stillinger

Udlandet

Opportunity


This role will execute the objectives set by the organization for the OTCX operation team in Chengdu. Focusing on delivering superior customer experience and drive profitability of the business handled.

Key responsibilities


•Focus on people engagement by motivating and coaching highly energised team to deliver organisational outcomes with an owner’s mindset.
•Ensure all processes are performed as per the agreed terms in Service Level Agreement – Timely & Accurate deliverables.
•Monitor and help improve the end customer KPI resulting in customer delight.
•Maintain a pro-active approach on Customer Engagement at Leadership level.
•Collaborate with customers/front offices to resolve issues; determine the root causes of errors, follow up with staff and set up action plans to prevent recurrence and share the same with the Customers.
•Practice the Operational Excellence (OPEX) way of life in delivering towards the end customer goals.
•Focus on continuously improving the End to End process to improve internal efficiency as well as end customer experience.
•Improve team productivity by constantly looking for areas for improvement and efficiency; Maximize productivity by reducing idle resources in the process through multi-tasking.
•Identify areas for improvement in service delivery (cost / data quality / productivity / customer requirements) based on ‘Voice of Customer’ feedback /proactive analysis of operational efficiency /effectiveness.

We are looking for


•Graduate degree from university or business school.
•Minimum 5 years relevant working experience with 2-3 years in leader role
•Experience working in a global business environment, including cultural aspects.
•Project management exposure/experience.
•Direct Customer Handling Experience.
•Design & drive smart KPIs
•Diploma in SUPPLY CHAIN MANAGEMENT / Logistics – Added Advantage.
•Working in a BPO or Customer Service processes or Logistics Industry– Added Advantage.
•Excellent command of spoken and written English.
•Good communication & interpersonal skill and should be able to build good working relationship.
•Good working knowledge of MS Office products including Word, Excel and PowerPoint.
•Highly result oriented, ready to take challenges/collaborate with cross functional teams and able to work under pressure
•Capacity to handle change, stay open to different ideas and support for positive change
•Understand work in an agile manner, High analytical / problem-solving skills


Information og data

Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".

Arbejdsstedet er beliggende i Udlandet

Jobbet er oprettet på vores service den 7.2.2022, men kan have været deaktiveret og genaktiveret igen.

Rapportér
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
  • Afdelingsleder
  • Udlandet
  • Torsdag den 31. marts 2022
Rapportér

Lignende jobs

  • TEAM LEADERS FOR OUR PIG FARMS ACROSS ROMANIA

    JOIN OUR TEAM! PREMIUM PORK GROUP. We are looking for Team-leaders for: Reproduction Farrowing Weaners Slaugther pigs. Do you have what it takes? Strong experience in pig farming W..
    • Afdelingsleder
    • Udlandet
    Få mere info

  • Team Lead Group Business Finance (m/f/d)

    #ONE[xxxxx] Are you ready for something new, solution-oriented and keen to work in a future-oriented and sustainable industry that is driven by innovation and the latest technologies? Then look n..
    • Afdelingsleder
    • Udlandet
    Få mere info

  • Finance Manager - GCS APJMEA

    Company Description Job Description IFS is a billion-dollar revenue company with 6000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of..
    • Afdelingsleder
    • Udlandet
    Få mere info

  • Head of Recruitment in Málaga

    Are you ready to lead a high-performing team of young, international recruiters at an exciting scale-up in recruitment services? Do you have the strategic vision to drive revenue growth through ope..
    • Afdelingsleder
    • Udlandet
    Få mere info

Statistik over udbudte jobs som afdelingsleder i Udlandet

Herunder ser du udviklingen i udbudte afdelingsleder i Udlandet over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal afdelingsleder i Udlandet.

Se flere statistikker her:
Statistik over udbudte afdelingsleder i Udlandet over tid

Dato Alle jobs som afdelingsleder
27. november 2024 4
26. november 2024 4
25. november 2024 4
24. november 2024 4
23. november 2024 4
22. november 2024 4
21. november 2024 4
20. november 2024 4
19. november 2024 4
18. november 2024 4
17. november 2024 4
16. november 2024 4
15. november 2024 4
14. november 2024 4
13. november 2024 4
12. november 2024 3
11. november 2024 3
10. november 2024 3
9. november 2024 3
8. november 2024 3
7. november 2024 3
6. november 2024 3
5. november 2024 3
4. november 2024 3
3. november 2024 3
2. november 2024 3
1. november 2024 3
31. oktober 2024 3
30. oktober 2024 3
29. oktober 2024 3
28. oktober 2024 3
Fold ud

Populære søgninger

Lignende søgeresultater

Se alle populære søgninger