Client Development Manager

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Udlandet

Opportunity


This role will execute the objectives set by the organization for the OTCX operation team in Chengdu. Focusing on delivering superior customer experience and drive profitability of the business handled.

Key responsibilities


•Focus on people engagement by motivating and coaching highly energised team to deliver organisational outcomes with an owner’s mindset.
•Ensure all processes are performed as per the agreed terms in Service Level Agreement – Timely & Accurate deliverables.
•Monitor and help improve the end customer KPI resulting in customer delight.
•Maintain a pro-active approach on Customer Engagement at Leadership level.
•Collaborate with customers/front offices to resolve issues; determine the root causes of errors, follow up with staff and set up action plans to prevent recurrence and share the same with the Customers.
•Practice the Operational Excellence (OPEX) way of life in delivering towards the end customer goals.
•Focus on continuously improving the End to End process to improve internal efficiency as well as end customer experience.
•Improve team productivity by constantly looking for areas for improvement and efficiency; Maximize productivity by reducing idle resources in the process through multi-tasking.
•Identify areas for improvement in service delivery (cost / data quality / productivity / customer requirements) based on ‘Voice of Customer’ feedback /proactive analysis of operational efficiency /effectiveness.

We are looking for


•Graduate degree from university or business school.
•Minimum 5 years relevant working experience with 2-3 years in leader role
•Experience working in a global business environment, including cultural aspects.
•Project management exposure/experience.
•Direct Customer Handling Experience.
•Design & drive smart KPIs
•Diploma in SUPPLY CHAIN MANAGEMENT / Logistics – Added Advantage.
•Working in a BPO or Customer Service processes or Logistics Industry– Added Advantage.
•Excellent command of spoken and written English.
•Good communication & interpersonal skill and should be able to build good working relationship.
•Good working knowledge of MS Office products including Word, Excel and PowerPoint.
•Highly result oriented, ready to take challenges/collaborate with cross functional teams and able to work under pressure
•Capacity to handle change, stay open to different ideas and support for positive change
•Understand work in an agile manner, High analytical / problem-solving skills


Information og data

Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".

Arbejdsstedet er beliggende i Udlandet

Jobbet er oprettet på vores service den 7.2.2022, men kan have været deaktiveret og genaktiveret igen.

Rapportér
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
  • Afdelingsleder
  • Udlandet
  • Torsdag den 31. marts 2022
Rapportér

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