Team Leader/Supervisor (Danish/Finnish/Norwegian/Swedish)
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Udlandet
If you are looking for an opportunity to progress your career, we look forward to receiving your CV.
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Danish, Finnish, Norwegian or Swedish-speaking Supervisor to join their team.
DUTIES AND RESPONSIBILITIES:
REQUIREMENTS:
BENEFITS:
Position: Team Leader/Supervisor
Location: Málaga, Spain
Employment type: Full-time
Remuneration: Base salary + bonuses.
Relocation payment €500 reimbursed after month 1
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Kilde: Jobnet.dk
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Danish, Finnish, Norwegian or Swedish-speaking Supervisor to join their team.
DUTIES AND RESPONSIBILITIES:
- Take responsibility over the Team Management 40%, Organization 30% and Reporting 30%
- Monitor and report team performance
- Give regular feedback on the agents' individual performance
- Motivate the team and control the turnover
- Organize weekly meetings to give feedback on team performance, inform on new procedures, upcoming changes
- Keep track of each agent's training and training needs
- Participate in the recruitment process together with HR department
- Manage all disciplinary issues effectively in communication with HR department
- Identify current and future hiring needs and communicate timely to Management
- Make sure that working processes & procedures are up to date
- Offer support in critical problems (case escalations, emergencies, customer complaints)
- Take care of logistic problems
- Maintain knowledge and expertise associated with relevant applications
- Prepare Service Level reviews and attend Service Level Review meetings
- Collect metrics, analyze these and report to customer/management/quality team
- Provide other reports to management, as required.
REQUIREMENTS:
- Exellent in Danish, Finnish, Norwegian or Swedish both oral and written, C1 level of English
- Previous experience managing a Tech Customer Support Team at a call center/contact center is needed
- Working knowledge of Windows, MS Office, internet configuration
- Business knowledge and commercial awareness
- Customer service-oriented with ability to emphasize and resolve issues addressed
- Excellent communication skills
- Leadership skills with ability to implement & manage change process
- Follow the security rules of the company
- Energetic and motivated self-starter, capable of achieving the targets set
- Resourceful and stress resilient personality that can adapt and remain calm in all situations.
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Medical insurance
- Meal allowance
- Relocation support.
Position: Team Leader/Supervisor
Location: Málaga, Spain
Employment type: Full-time
Remuneration: Base salary + bonuses.
Relocation payment €500 reimbursed after month 1
Find Your Dream Job With Us
Quality Assurance Operations Manager
Management · Brno
Executive Director of Operations
Management · Athens
Team Leader/Supervisor (Spanish or French)
Management · Málaga
More jobs
Apply for this job
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i Udlandet
Jobbet er oprettet på vores service den 20.7.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- Udlandet
- Torsdag den 14. september 2023
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Statistik over udbudte jobs som afdelingsleder i Udlandet
Herunder ser du udviklingen i udbudte afdelingsleder i Udlandet over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal afdelingsleder i Udlandet.
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Statistik over udbudte afdelingsleder i Udlandet over tid
| Dato | Alle jobs som afdelingsleder |
|---|---|
| 24. december 2024 | 5 |
| 23. december 2024 | 5 |
| 22. december 2024 | 5 |
| 21. december 2024 | 5 |
| 20. december 2024 | 5 |
| 19. december 2024 | 5 |
| 18. december 2024 | 5 |
| 17. december 2024 | 5 |
| 16. december 2024 | 5 |
| 15. december 2024 | 5 |
| 14. december 2024 | 5 |
| 13. december 2024 | 5 |
| 12. december 2024 | 5 |
| 11. december 2024 | 5 |
| 10. december 2024 | 5 |
| 9. december 2024 | 5 |
| 8. december 2024 | 5 |
| 7. december 2024 | 5 |
| 6. december 2024 | 5 |
| 5. december 2024 | 5 |
| 4. december 2024 | 5 |
| 3. december 2024 | 5 |
| 2. december 2024 | 5 |
| 1. december 2024 | 4 |
| 30. november 2024 | 4 |
| 29. november 2024 | 4 |
| 28. november 2024 | 4 |
| 27. november 2024 | 4 |
| 26. november 2024 | 4 |
| 25. november 2024 | 4 |
| 24. november 2024 | 4 |