Service Manager in Facility Management at Novo Nordisk Engineering

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Virum

Service Manager in Facility Management at Novo Nordisk Engineering

Does the idea of operational excellence and strategic facility management excite you? And do you thrive on overseeing essential services and enhancing customer satisfaction? Then you’ll fit right in!

What do we do at NNE?

We are experts in end-to-end pharma engineering, and we design and build pharma facilities that are essential for millions of patients all over the world. Our success is built on our relationships, both with our colleagues and our customers. If you are passionate about working for a noble cause on projects shaping the future of sustainable and intelligent pharma facilities, NNE is the place to be.

About the role

NNE is looking for a Service Manager with a passion for operational excellence and a strategic mindset to join our dedicated Facility Management (FM) team that provides FM services to all NNE sites within the Danish organization, including Virum, Måløv, and Kalundborg.

Your role will be key in ensuring that our colleagues benefit from superior facilities and services. Highly committed, you will oversee our outsourced canteen, café, reception, cleaning services and other related services. Your responsibilities extend beyond service quality assurance; You will also serve as an essential bridge between FM and our service partners, maintaining the seamless execution of services that FM is known for. We are seeking an individual deeply involved in daily operations with strategic and tactical acumen, as you will be instrumental in developing and implementing strategies that enhance our service deliveries and customer satisfaction.

LocationVirum (bi-weekly visits to other sites)DepartmentFacility ManagementExperience+5 yearsEmployment TypeFull TimeHow you might spend your days
As a Service Manager, you’ll be:

  • Overseeing and managing contracts effectively to ensure compliance, optimize service value as well as maintaining strong relationships with service providers.
  • The daily contact between and cooperating with our external partners in the canteen, café, and cleaning services.
  • Monitoring and meeting our colleagues’ expectations, while proactively initiating improvements to enhance our service quality.
  • Tailoring our services to align with the evolving needs of our company and the industry at large.
  • Developing and forecasting budgets in the area of your responsibilities to plan for future service enhancements.
  • Conducting quality assurance checks on service deliveries with meticulous attention to detail.

Who you are

We care about who you are as a person. In the end, how you work, and your energy, is what impacts the results we achieve as a team. As a person, you are:

  • Proactive and enterprising.
  • Comfortable in a dynamic setting where change is a constant.
  • Able to navigate challenges smoothly, always with an eye on customer satisfaction.
  • A hands-on person with the strategic and tactical acumen to drive service excellence.
  • A team player who is dedicated to customer satisfaction and achieving business objectives.
  • Outgoing with a collaborative nature, coupled with stellar communication skills.

The miles you’ve walked
In all positions there are some things that are needed, and others a bonus. We believe these qualifications are needed for you to do well in this role:

  • A keen interest in service development with the agility to adjust our services as needed.
  • Proficiency in budgeting, with the competence to present and justify financial plans.
  • A solid grasp of the Office suite, utilizing it to its full potential.
  • Min. 5 years of experience in similar roles or in the Service & Hospitality industry, such as hotels, event- or conference, is considered highly beneficial.
  • You live in Denmark and are fluent in verbal Danish and English.
  • The job requires a valid DK driver´s license B and a valid Danish work permit.

If you do not meet the all the requirements, you are welcome to offer alternative experience that you think would be valuable in this role.

Why choose NNE?

We provide a range of perks and benefits tailored to enhance your overall experience. Some highlights include:

  • Vibrant and project-based work environment
  • Collaboration and innovation-based culture
  • True empowerment and flexible working conditions


Unleash your potential

NNE is short for Novo Nordisk Engineering. And for all of us who work here, NNE means so much more. We are the epitome of a people business and, as such, we are dedicated to continuously developing our people. We do not expect you to know it all, and we recognize that a great onboarding experience is key. We therefore greet new colleagues with our award-nominated onboarding program, and in-house talent programs designed to keep our biggest asset – you - developed for the long-run.

Did we spark your curiosity? If you’re ready to join our passion, let’s hear from you.

Deadline of application is May 27th, 2024.

Questions before applying? Please contact Manager, Henriette Kibsgaard on +45 31 91 16 62.

At NNE, we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. To maintain fairness, we request that you refrain from including a photo in your CV.

Please note we only accept applications submitted through our online recruitment system.

You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV.

We will invite to interviews on a running basis.

To learn more about us visit www.NNE.com/careers


Information og data

Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".

Arbejdsstedet er beliggende i Virum.

Jobbet er oprettet på vores service den 1.5.2024, men kan have været deaktiveret og genaktiveret igen.

Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
  • Afdelingsleder
  • Virum
  • Tirsdag den 28. maj 2024

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