Retail Support Manager - Kvik A/S

Can you drive and improve our global Retail Support?

At Kvik the mission is clear: To sell Danish design kitchens, baths and wardrobes at surprisingly low prices.

In order to meet Kvik's rapid growth and ambition to expand in many new markets in the coming years, we are in the process of a major transformation of our working methods and processes. Kvik is planning to grow turnover 24% over the coming 3 years (actual 52% growth in turnover from 2014 to 2018) - do you want to take part in this journey, then keep on reading. We are therefore looking for an experienced Retail Support Manager for Kvik in Vildbjerg, where you will have a strong and central role in supporting our sales teams in 150 stores in 10 countries, and with reference to the Production Director, you will have the overall responsibility for developing and implement digitalization in our Retail Support. In addition to the development and improvement of Kvik's support to our stores and franchisees, through professional stakeholder management and not least to secure a support planning with an offset in free up capacity and automation, one of your primary tasks will be through leadership - to ensure continuous development, motivation and well-being of your team.

Strong and visible leader

You are visible in the organization and you are not afraid to take the lead and challenge the current state for the better. You are a strong and authentic change agent and your leadership style succeeds by motivation, engagement and empowerment. You are positive and understand how to create and develop a team culture. You communicate in a direct manner, directly and easily in both Danish and English. In addition, you are robust and work systematically with an analyzing approach. You thrive in a hectic and dynamic environment but still you grasp the importance of creating stability, structure and not least effectivity.

Your responsibilities include;

• Responsible for driving and developing our Retail Support (11 people), incl. customer satisfaction

• Order receiving and -handling and back office support

• Continued optimization and digitalization of our Retail Support, e.g. self-service solutions

• Participation in a global upcoming and comprehensive digitalization project

• Main contact to franchisees and responsible for all orders delivered on time and in right quality

• Develop and implement new working methods and improve value-creating tasks for Kvik A/S

• Integration of IT solutions, e.g. new ERP tool between Kvik A/S and shops

• NAV support, e.g. inventory management and WMS status

• As project manager to implement new systems to support the business commercially

• Automation and improvement of your processes in Retail Support, e.g. a structured approach to FAQ’s

• To increase our service level towards the franchisees (on agreed SLA’s)

• To participate in other projects across the organization

What does it take to be a part of Kvik?

• First of all, you are a skilled people manager with several years of management experience in retail and/or franchise support

• You work across the entire organization, from product development to sales

• You are motivated by targets where your success is measured by the ability to secure a high order completion, an outstanding customer satisfaction and an efficient support to our customers

• You strive to become a vital partner of our production and sales team and set the direction for further modernization of our processes from order handling and complaints to delivery

• You have a strong experience with the journey from establishing an ERP system, and working towards releasing capacity

• You are a clever change agent and possess a strong commercial mindset

• Last but not least, you hold a commercial education, e.g. HA, HD or similar

Kvik offers

• An exciting management task that will help our organization achieve even better results, including clearer capacity management

• Good development opportunities

• A working day together with skilled colleagues looking forward to welcoming you

• A multi-cultural organization and a team of several nationalities and daily contact to 10 countries

• A challenging job in an ever-changing international environment

• Participation in the strategic work for our overall production- and support team

The job is full time position and the workplace is in Vildbjerg. We offer an attractive salary, bonus and pension scheme.

Kvik A/S

Kvik A/S is a Danish manufacturer of kitchens, wardrobes and baths. In Kvik, the mission is to sell Danish designer kitchens, bath and wardrobe solutions at surprisingly low prices. The philosophy of giving customers more than they expect - both in terms of quality, design and, not least, service - has made Kvik one of the leading companies in the industry. A development that had not been possible without skilled and dedicated employees. This development is reflected in the growth Kvik has experienced, which in just two years has generated growth of more than 30%, and the ambition is to continue this significant growth in the future. Today it is the Ballingslöv Group, one of the leaders in the kitchen, wardrobes and baths in Scandinavia and England and is owned by Swedish Stena, who owns Kvik.

For more than 30 years Kvik has produced and delivered Danish design at surprisingly low prices. We revolutionized the kitchen, bath and wardrobe business with innovative design, fast delivery and surprisingly low prices. We maintain the concept and further develop so that we can continue offering design solutions that everyone can afford.

Kviks globally sale amount to about 1.5 billion DKK through franchised and owned stores. Today, there are about 1,150 employees in Kvik (including shop assistants employed by franchisees), and there work approx. 240 in or from the headquarters in Denmark. In addition to putting its impression on the Danish market, Kvik has developed into a major player in the international market over the last few years and operates today in 150 stores in 10 different countries.

”Everyone has the right to a cool kitchen” - You can read more about Kvik at: www.kvik.dk