Senior Vice President – Solution & Service Delivery

Senior Vice President – Solution & Service Delivery

Can you lead and motivate a highly skilled and global organisation? Do you want to be responsible for developing a world class solution and service business? Can you secure delivery of all Kamstrup’s solutions and services to the customers globally and increase quality, profitability and customers satisfaction?

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The strategic ambition of Solution & Service Delivery is to support Kamstrup’s Business Areas’ internationalisation and growth strategies with strong system deployment and service and operations via local, regional, and global solution and service delivery capabilities. In addition, Kamstrup wants to further develop solutions and services that helps utilities to optimize the production and distribution of energy and water.

As Senior Vice President for Solution & Service Delivery you will play a central role in Kamstrup’s strategic roadmap. You will be responsible the roll out of large customer projects and systems in addition to delivering services that ensure customer satisfaction focusing on value realisation for the customers.

With direct report to the Executive Board, you will be in charge of the fast growing Solution & Service Delivery Division, and a member of the Senior Management Team in Kamstrup. You will lead a growing global organisation that today has +170 employees in Denmark, Sweden, USA, Norway, Finland, Austria and Germany, with the budget for approx. 25 new positions in 2022.

In addition, your primary responsibilities will be to:

• Strategy development and execution
• Continuously develop a strong team of leaders and professionals within the organisation
• Secure agile and effective scalability of the organisation and systems
• Ensure effectiveness, efficiency, quality and profitability of customer projects and services
• Secure tight cooperation between the Solutions & Service Delivery, Kamstrup’s Business Areas and other functions

Kamstrup strives to exceed customer expectations in the focus areas, why they have organised

Solution & Service Delivery into five functions Global Service & Operations, Global System Deployment, Business & System Excellence, Service Transition and Process & Knowledge Excellence. In these functions, they cover customer support, service operations, technical consulting, service hosting, product services, device exchange management, radio planning, test centre, project management, sample test and invoicing etc.

Your qualifications are a deep commercial and technical understanding with several years of experience from a similar position, in a global company with a strategic focus on large scale customer projects and expanding a customer services delivery organisation.

You possess a solid toolbox and have a proven track record within business leadership in an international setting – leading leaders and several teams and departments.

You are fluent in English both written and oral. Danish will be an asset.

You have a Master’s Degree in Business Economics and/or Engineering.

You are a person with strong communication skills both external when interacting with customers and internal when motivating your team, employees and other colleagues. Furthermore, you are result-oriented, have a strong drive and are passionate about delivering high-quality and world class solutions and services to our customers that impacts the green agenda.

Kamstrup offers a prominent role in an international and innovative company that strives every day to ensure the momentum and optimization of the world’s clean water and energy resources. In the position as Senior Vice President, you will be responsible for our Solution & Service Delivery and get the opportunity to set the strategic direction for the development of Kamstrup’s future solution and service offerings.

You are offered flexible working hours and numerous employee benefits at the Head Quarter, counting a healthy canteen, free fruit, fitness facilities, in-house dental clinic, hairdresser, and a free health clinic. Moreover, Kamstrup has an active employee association.

Domicile: The position is located at Kamstrup’s headquarter in Stilling, between Aarhus and Skanderborg.

For more details about the job or the company, please contact Director Hanne Bjerregaard, Unique Human Capital on M: +45 31 12 19 41 or Senior Research Consultant Anne Thomsen, Unique Human Capital on M: +45 31 40 01 11. All applications must be in English and are treated confidentially.