Senior Director, Operations, EMEA

Why Project44?

At Project44 we’re on a mission - to make supply chains work.

Project44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for the world’s leading brands. The undisputed leader in the market, Project44 was named the Leader in the Gartner Magic Quadrant, #1 in FreightWaves’ FreightTech 25, and the Customer’s Choice in Gartner Peer Insights’ Voice of the Customer report. Project44 is headquartered in Chicago with a diverse and fast-growing, global workforce.

If you’re eager to be part of a winning team that works together to solve some of the most challenging supply chain challenges every day, let’s talk.

About the role

Project44 is looking for a Sr Director to scale Network Operations in EMEA. This critical leadership role will report into our VP, Global Network (Overseas operations across US, LATAM, EMEA and APJ), it is responsible for managing our teams that locally operationalise our track and trace as well as lifecycle products, with the aim of rapidly providing value to some of Project44’s customers that include brands such as Amazon, IKEA, Unilever, CH Robinson etc.

Key responsibilities:

• Develop and execute our strategy to scale Project44 into Europe, Turkey and potentially more EMEA markets as the leader in Real-time Visibility.
• Hire, develop and lead our local teams (Carrier ELD onboarding, Integrations and Customer Ramp) based out of Amsterdam, Aalborg, Krakow + remote (growing team of 25+).
• Drive individual Network team members’ career goals, growth opportunities, and performance feedback. Identify resourcing needs and manage headcount planning.
• Engage with major carriers, develop our launch strategies, collaborating closely with our launch customers, carriers and partners.
• Lead a subset of our Network strategic initiatives – such as improvements in productivity and quality and the operationalisation of new products. Bring rigor to industry research, market analysis to improve decision making and execution speed.
• Manage the European Network budget and be accountable for financial outcomes. 
• Develop KPIs and reporting for all Network activities and measure progress (with the support of our centralized reporting teams) – make material improvements to carrier onboarding rates, funnel conversion, volume tracked, number of connections within the Network.
• Work with Sales, Customer Success and other p44 teams to win deals and improve customer and carrier outcomes alike.
• Quickly build a deep understanding of our business, by partnering closely with various internal stakeholders globally, from Product & Engineering to Sales & Marketing.
• Be comfortable in different roles, “rolling up your sleeves” and being operational when required, leading the team, influencing cross-functional stakeholders (carrier marketing, product, legal, finance etc).

Requirements and preferred skills:

• 10+ years of relevant work experience.
• You have led large, multi region operational teams in the past.
• You have strong program management and stakeholder management skills.
• Excellent English language and communication skills – verbally and written.
  Another European language is a plus!
• BS degree in Business, Economics, IT, International Affairs or other relevant qualification.
• Ideally, you have prior experience in the supply chain / logistics industry and have worked in fast paced, agile companies.

Diversity & Inclusion

At Project44, we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We’re focused on creating a company where all team members can bring their authentic selves to work every day.

We’re building a company that every one of us at Project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture.

Project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application!

For any needed accommodations during the hiring process, please email [email protected]. Even if you don’t meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

More about Project44

Since 2014, Project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continue to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we have created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences. 

A candidate will be asked to conduct a pre-employment criminal back ground screening test as a standard routine to minimize moral & integrity risks among our staff and to ensure Project44 is compliant with its internal pre-employment screening policy and SOC 2, Sarbanes Oxley Act and ISO 27001 compliance. We will only ask you to conduct a criminal background check when we believe it is proportionate to the role that you will fulfil within your team and/or department A criminal back ground check will be facilitated by our third party vendor Accurate who will assist you to get the appropriate documents from authorities in the country where you will be employed. Depending on the country where you will be employed your local authority will provide a Certificate of Conduct or similar document upon your request. If there are any costs related to screening, these will be borne by Project44. When our vendor Accurate will reach out to, you will be asked for your consent. We would like to emphasize that at all time you can decide to withdraw from the application process and/or to withdraw the consent to perform a screening test.