Rekrutteringsfirma

CRM Business Analyst

Denne stilling er desværre ikke længere ledig.
Se alle ledige stillinger

CRM Business Analyst

Do you want to play a key role in boosting sales and customer service, in the world-leading shipping company, MSC?

https://uhc.dk/wp-content/uploads/2022/06/CRMBA_MSC.mp4

As CRM Business Analyst at MSC, you will be part of the Global CRM Team and will contribute to the transformation of Commercial & Customer Support Operations across the entire organization. You will play a key role in the design, implementation, and adoption of MSC’s new CRM solutions: ‘TO BE’ way-of-working, for CRM projects to reach business objectives by collaborating with the IT team, providing business requirements & business priorities for the product roadmap.

With direct report to CRM Global Process & Compliance Team Leader in Geneva, your main responsibilities and tasks are:

  • Ensuring proper understanding of the shipping industry and needs, helping in the design and adoption of the proposed way of working
  • Support in guiding the business through unknown territory to facilitate adoption and advance to the new Customer Support way of working in an effective manner
  • Translate business requirements to backlog requirements by working closely with CRM technical SMEs
  • Define and facilitate workshop and meetings for business requirements gathering with stakeholders and relative formalization management (documents creation)
  • Collaboration with Change team in promoting strategies to improve the overall performance of the business
  • Collaborating with a broad range of stakeholders across all levels of the MSC organisation

Your qualifications are a minimum of 3 years of experience within related work in Sales and/or Customer Service, ideally as a Business Analyst and/or functional consultant. You are skilled in a leading CRM platform (e.g., Salesforce, MS Dynamics 365, etc.). Furthermore, you have experience in business requirements gatherings, and by a thorough comprehension, you can define and analyse complex business issues, e.g., business documents, data, processes, and systems, internally and externally. You are fluent in English and possess excellent written and verbal communication skills, and other languages are a plus. You have a bachelor’s degree in engineering, computer science, business, or another related field of study.

You are a person with a customer-focused approach and possess great analytical and statistical skills. You are a social being with a positive impact on your colleagues, and you master the ability to adapt and navigate between individual stakeholders and clients as being an excellent communicator. Furthermore, you present project owner- and leadership while having great engaging skills, and the attitude to take initiative in new activities. Finally, you have a tech attitude and a passion for digital evolution.

MSC offers an exciting position in a passionate environment with committed and talented employees, which makes MSC a shipping line of the people. MSC is committed to sharing knowledge, deliver training and support, enabling their people’s professional growth, by providing long-term career development. You will be part of a team who has chosen to make a positive impact in the world, as well as internally in MSC, by daily valuing diversity and personal growth.

Travelling: Approx. 20 days a year, HQ Geneva, foreign as domestic.

Domicile: Office in Copenhagen. Working remotely for the MSC HQ in Geneva.

For more details about the job or the company, please contact Research Consultant, Emma Dahl, Unique Human Capital on M: +45 51 43 43 17 or Senior Director Lise Holler on M: +45 29 60 55 15.

All applications must be in English and are treated confidentially.


Information og data

Denne ledige stilling har jobtypen "Finansmedarbejder", og befinder sig i kategorien "Økonomi og jura".

Jobbet er oprettet på vores service den 1.6.2022, men kan have været deaktiveret og genaktiveret igen.

Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
  • Finansmedarbejder

Statistik over udbudte jobs som finansmedarbejdere

Herunder ser du udviklingen i udbudte finansmedarbejder over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal finansmedarbejdere.

Se flere statistikker her:
Statistik over udbudte finansmedarbejdere over tid

Dato Alle jobs som finansmedarbejdere
23. december 2024 176
22. december 2024 181
21. december 2024 181
20. december 2024 188
19. december 2024 181
18. december 2024 167
17. december 2024 164
16. december 2024 159
15. december 2024 158
14. december 2024 158
13. december 2024 160
12. december 2024 154
11. december 2024 149
10. december 2024 152
9. december 2024 151
8. december 2024 152
7. december 2024 152
6. december 2024 157
5. december 2024 156
4. december 2024 159
3. december 2024 158
2. december 2024 151
1. december 2024 152
30. november 2024 162
29. november 2024 167
28. november 2024 168
27. november 2024 171
26. november 2024 171
25. november 2024 165
24. november 2024 173
23. november 2024 172