Product & Business Development Manager

Opportunity

Are you the person who can shake up how things are done in Maersk to help us all the way to our vision of meeting our customers’ demands, pushing the boundaries to connecting and simplifying their supply chain?

We are looking for professionals with a background in developing and managing surcharges who have a passion for constant improvement, to join our Global Charge Management team that governs add-ons and surcharges across the 130+ countries that Maersk operates in.

We offer

An opportunity to join a core function of Maersk where we work on improving organizational effectiveness and performance of add-ons and surcharges. We design, develop and modify add-ons and surcharges to deliver efficiency to our customers, our internal organization, and recover costs for revenue optimization. Improved customer experience is our guiding light which helps shape our priorities.

As a Business & Product Development Manager in CEN Charge Management, you will be leading our surcharge transformation journey to enhance experience of our customers. You will interact with colleagues daily from across the globe. Your stakeholder map will span from frontline sales, customer experience, support centers to strategic centers of excellence in headquarters. You will be leading parts of our exciting initiatives to drive modernization, standardization and automation. This would change the way our organization work in the future.

Change is a constant in Maersk. We embrace an agile mindset in the way we do business and product development. It is important that you want to develop yourself in a fast-moving and ever-changing organization.

Key responsibilities

As the Business & Product Development Manager for surcharges, your responsibilities will span all the surcharges that are sold together with Maersk’s Ocean products. The surcharges are divided into 4 categories; pass-through surcharges, behavioral & penalty surcharges, emergency surcharges and mandatory-by-law surcharges. You will align on priorities within your team which includes a surcharge product lead and one other Business & Product Development manager in addition to you.

You will be also working with our data sources for customer feedback to collect customer feedback, translate customer needs and recommend changes to surcharges and other products across Maersk. With this work you will interact with many Product Managers across our organization.

Additionally, you will work on Modernizing the data infrastructure for surcharges. We are currently in the process of migrating surcharges from one system to another and your role is to work with the Platform Product Owner to identify what the needs of the organization to allow for better management of surcharges going forward.

Further key areas of responsibility:

• Analyze and optimize surcharges, drive cost discovery and performance for Ocean via regional organizations

• Simplify the surcharge landscape and suggest new add-ons consistent with company vision

• Serve as an in-house expert for our surcharges and go-to person for all functional issues

• Work with Global Service Centre to setup, guide and optimize execution of the sale of surcharges

• Enable Area Charge Managers to effectively execute in their regional roles

We are looking for

The ideal candidate will have a relevant educational background combined with solid hands-on experience.

You:

• 5+ years’ experience with Product Management, Project Management, Sales Enablement, Value Added Services or other relevant experience

• Passion for creating real value for customers

• Data centric and analytical; able to break down business problems and use data to find solutions to customer problems

• Great communication skills verbally and in writing

• A team player that enjoys working and engaging with many stakeholders, capable of delivering results in a fast-paced environment

Maersk is a a performance-oriented company, that strive to always recruit the best person for the job. We are proud of our diversity and value it as strength for building high-performing teams.

This job position is Copenhagen based, but can be carried out from other locations provided that you are available to work with all parts of the world during your workday.

Product & Business Development Manager