Operations Manager

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Århus N

Opportunity


A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customers’ supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 76,000 people.

With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

When you join Maersk, you will find that the world is your workplace.

You will work in a culturally diverse, performance stimulating environment, surrounded by new ideas and different ways of doing things.

We – Maersk Special Projects & Logistics - are now looking for an Operations Manager to one of our Strategic Customer Units in our Aid & Relief CoE. If you want to be part of an existing journey towards establishing a pivotal structure for future development ambitions, this is a job for you!

We offer:

Working at Maersk brings a unique blend of being part of a rich heritage and an enthusiastic, youthful, fast-paced logistics company. We believe in rewarding and recognizing individual performances within highly professional teams supported by our distinctive values.

Collaborative and commercial mindsets are the key cornerstones of being a high performer in Maersk. Ours being a network business, it is key that you are able to think and act beyond your own domain and geography of work. By commercial mindset we mean your ability to think of the benefits for the customer; in whatever action, you take, irrespective of your position and role.

The role as Operations Manager offers a great opportunity to be part of a winning team and be a strong enabler in shaping the success of our Aid & Relief team. You will be responsible for finding ways to improve our processes, align expectations with our clients and strive for operational excellence all along developing your customer(s) and colleagues.

The position will be located in Aarhus, but for the right candidate a remote setup could be considered.

Key responsibilities:

In the Aid & Relief team you will be an important part of a team of 35 experienced colleagues. You will be part of the management team along with two other Operations Managers and a Business Excellence team.

Your main responsibilities will be:

  • Formulates and executes a local customer service strategy in order to deliver on the global and local targets and priorities.

  • Takes an active part in developing the local strategy.

  • Establish, synchronize and execute on the customer roadmap along with the customer and the respective Key Client Manager. All based on the customer requirement and needs.

  • Maintains a dynamic and scalable customer service organization where resources are managed effectively and efficiently

  • Conduct periodic reviews with our customer on priorities and performance to ensure internal performance is reflected in customer satisfaction

  • Cultivate customer relationships and listens to the voice of the customers.

  • Drive continuous improvements, monitors performance against established KPIs and targets and takes corrective action as required


Who are we looking for?

Our ideal candidate is a self-driven person that can stay cool in a hectic and complex environment. You thrive in a collaborative role being responsible for the service provided and you are always willing to go All the way!

Our preferred candidate has:

  • Understanding and passion for leading and empowering people.
  • Passion for driving continuous improvement in a customer experience context.
  • Ability to work in a matrix organization and influence decision makers.
  • Proven and sustained track record of delivery, with focus on driving results through others.
  • Excellent communication skills, including both verbal and written in English.
  • Ability to travel approx. 5-10 days a year

Applications will be read continuously, so do not wait with your application!


Information og data

Denne ledige stilling har jobtypen "Forretningsudvikler", og befinder sig i kategorien "Kommunikation, marketing, salg".

Arbejdsstedet er beliggende i Århus N.

Jobbet er oprettet på vores service den 21.8.2023, men kan have været deaktiveret og genaktiveret igen.

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Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
  • Forretningsudvikler
  • Århus N
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