Complaint Advisor in Customer Complaint Centre Support (Maternity Cover)
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Bagsværd
Do you have solid experience with pharmaceutical production, Good Manufacturing Practice (GMP), Quality Assurance and inspections by the health authorities? Are you analytical and motivated by working with critical cases with high business impact?
If so, you may be the person we are looking for in the Product Defect Recall team working in Bagsværd.
The position
The job will challenge and develop your business understanding and your ability to work in a global cross functional organization. You will be responsible for handling escalated and complex customer complaints for the marketed product portfolio of Novo Nordisk. Furthermore, support our colleagues in the affiliates, at the investigator sites of Novo Nordisk and support our complaint associates with respect to the practical case handling and by improving their work procedures. Interaction with health authorities is also part of the job, including participation in audits and inspections.
This job gives you a thorough understanding of all Novo Nordisk products and gives good insight into various supporting processes. Your work will ensure high quality and safe products for the patients of Novo Nordisk.
You will be a part of a team of 11 dedicated colleagues, complaint and recall advisors and report to the senior manager in the Product Defect Recall Team.
Qualifications
• You have a higher academic degree in engineering, pharmaceutical sciences, or a related natural science discipline
• You have minimum 2 years of experience with production and/or quality assurance in the pharmaceutical or device industry
• You have experience with one or several processes of pharmaceutical production (filling, assembly, packaging) or QC, QA. Audits and inspection and communication with health authorities
• It is an advantage if you have knowledge of Novo Nordisk product portfolio and organization, experience with handling of product defects and deviations
• You must be fluent in English both written and spoken and be an experienced user of MS Office (Excel, PowerPoint, Word and Outlook)
As a person you are analytical, quality-conscious and have a mind-set to optimize and simplify processes. We expect you to be a team player thriving to work across departments in an international organization.
About the department
The Customer Complaint Centre Support department is responsible for prompt and thorough investigation of customer complaints from both marketed products and products used for clinical trials. On-going surveillance and trending of customer complaints in a proactively manner is essential work in the department. Effective handling of potential and actual recall situations, timely support and response to authority inspections and requests, appropriate handling of diverted cases, counterfeit and stolen products.
The department is part of Novo Nordisk Quality and responsible for customer complaints for the entire product portfolio of Novo Nordisk. It consists of 30 highly skilled and dedicated colleagues who as a team strive to ensure a high quality and outstanding results in a professional and challenging environment. We are located in Bagsværd, Denmark.
Contact
For further information on the role, please contact Senior Manager Julie Månsson, +45 30756397.
Deadline
8th of January 2023.
We will review applications received on an ongoing basis, so do not hesitate to apply as soon as possible. You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV.
To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
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If so, you may be the person we are looking for in the Product Defect Recall team working in Bagsværd.
The position
The job will challenge and develop your business understanding and your ability to work in a global cross functional organization. You will be responsible for handling escalated and complex customer complaints for the marketed product portfolio of Novo Nordisk. Furthermore, support our colleagues in the affiliates, at the investigator sites of Novo Nordisk and support our complaint associates with respect to the practical case handling and by improving their work procedures. Interaction with health authorities is also part of the job, including participation in audits and inspections.
This job gives you a thorough understanding of all Novo Nordisk products and gives good insight into various supporting processes. Your work will ensure high quality and safe products for the patients of Novo Nordisk.
You will be a part of a team of 11 dedicated colleagues, complaint and recall advisors and report to the senior manager in the Product Defect Recall Team.
Qualifications
• You have a higher academic degree in engineering, pharmaceutical sciences, or a related natural science discipline
• You have minimum 2 years of experience with production and/or quality assurance in the pharmaceutical or device industry
• You have experience with one or several processes of pharmaceutical production (filling, assembly, packaging) or QC, QA. Audits and inspection and communication with health authorities
• It is an advantage if you have knowledge of Novo Nordisk product portfolio and organization, experience with handling of product defects and deviations
• You must be fluent in English both written and spoken and be an experienced user of MS Office (Excel, PowerPoint, Word and Outlook)
As a person you are analytical, quality-conscious and have a mind-set to optimize and simplify processes. We expect you to be a team player thriving to work across departments in an international organization.
About the department
The Customer Complaint Centre Support department is responsible for prompt and thorough investigation of customer complaints from both marketed products and products used for clinical trials. On-going surveillance and trending of customer complaints in a proactively manner is essential work in the department. Effective handling of potential and actual recall situations, timely support and response to authority inspections and requests, appropriate handling of diverted cases, counterfeit and stolen products.
The department is part of Novo Nordisk Quality and responsible for customer complaints for the entire product portfolio of Novo Nordisk. It consists of 30 highly skilled and dedicated colleagues who as a team strive to ensure a high quality and outstanding results in a professional and challenging environment. We are located in Bagsværd, Denmark.
Contact
For further information on the role, please contact Senior Manager Julie Månsson, +45 30756397.
Deadline
8th of January 2023.
We will review applications received on an ongoing basis, so do not hesitate to apply as soon as possible. You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV.
To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
Print job Send to e-mail
Information og data
Denne ledige stilling har jobtypen "Forretningsudvikler", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i Bagsværd.
Jobbet er oprettet på vores service den 20.12.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Forretningsudvikler
- Bagsværd
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