Business Development Consultant, Digital Commerce

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Hele Danmark

Are you passionate about cultivating relationships and steering them towards mutual growth? Do you possess a comprehensive understanding of e-commerce platforms, leveraging API integrations and optimizing UX/UI for enhanced customer journeys? And can you seamlessly merge customer needs with strategic business initiatives to drive continued success?Are you passionate about cultivating relationships and steering them towards mutual growth? Do you possess a comprehensive understanding of e-commerce platforms, leveraging API integrations and optimizing UX/UI for enhanced customer journeys? And can you seamlessly merge customer needs with strategic business initiatives to drive continued success?Are you passionate about cultivating relationships and steering them towards mutual growth? Do you possess a comprehensive understanding of e-commerce platforms, leveraging API integrations and optimizing UX/UI for enhanced customer journeys? And can you seamlessly merge customer needs with strategic business initiatives to drive continued success?At columbus we have a steadfast commitment to deliver digital transformation for a better tomorrow. We are dedicated to enhancing and expanding our relationships with our existing customer base – and that is why we need you.As our new Business Development Consultant in Digital Commerce, you will have robust focus on nurturing and expanding relationships with our current customer portfolio. The ideal candidate will be pivotal in identifying and realizing growth opportunities within our existing clientele by ensuring customer satisfaction and maximizing account profitability.Our Digital Commerce Business Line is growing, and your role will be as part of a Danish core team focused on client facing services, within a Global team of more than 300 skilled consultants. In total we’re more than 1800 highly skilled people in columbus, making us the go-to partner for some of the biggest and most interesting companies in the Nordics.Key Responsibilities:Key Responsibilities:
  • Develop and implement strategies tailored to maintain and deepen relationships with existing customers, ensuring continued business and recognition of growth opportunities within these accounts.
  • Analyze customer needs to pinpoint opportunities for upselling and cross-selling our products/services.
  • Establish structured communication with existing customers, understanding their evolving needs and preferences.
  • Collaborate seamlessly with customer service to ensure consistent and superior customer experiences.
  • Creation of Account Development Plans where you conduct thorough reviews and create detailed action plans on account performance and growth.
  • Ensure customer feedback is communicated internally and coordinate with relevant departments to enhance our product/service offerings.
  • Provide valuable insights to the marketing team to devise customer-centric campaigns and promotions.
  • Address and resolve customer issues or challenges proactively, ensuring high levels of customer satisfaction and retention.
  • Achieve targeted sales and revenue growth within new and existing customer accounts.
    • Develop and implement strategies tailored to maintain and deepen relationships with existing customers, ensuring continued business and recognition of growth opportunities within these accounts.Analyze customer needs to pinpoint opportunities for upselling and cross-selling our products/services.Establish structured communication with existing customers, understanding their evolving needs and preferences.Collaborate seamlessly with customer service to ensure consistent and superior customer experiences.Creation of Account Development Plans where you conduct thorough reviews and create detailed action plans on account performance and growth.Ensure customer feedback is communicated internally and coordinate with relevant departments to enhance our product/service offerings.Provide valuable insights to the marketing team to devise customer-centric campaigns and promotions.Address and resolve customer issues or challenges proactively, ensuring high levels of customer satisfaction and retention.Achieve targeted sales and revenue growth within new and existing customer accounts.We are working with some of the best and most innovative partners in the industry, so if you’re well versed within Microsoft Dynamics Commerce, Optimizely, Commercetools, Litium or DynamicWeb, it’s a big plus.Qualifications:Qualifications:Bachelor’s degree in Business, Marketing, or related field; Master’s degree is a notable asset.A minimum of 3-5 years of proven experience in account management or business development, with a strong focus on customer satisfaction and loyalty. Experience within the e-commerce sector will be preferred.Excellent communication, negotiation, and interpersonal skills, with a demonstrated ability to develop robust relationships with customers, where you connect value propositions to their needs.Solid analytical skills with the capability to transform data into actionable growth strategies.Proficiency in CRM software and data analysis tools.Ability to navigate a dynamic, fast-paced environment, managing multiple accounts and priorities simultaneously.Become a part of columbus!Become a part of columbus!With us you don’t have to send motivated applications or answer hourly long questionnaires. That time has passed. Apply with your CV and a short description through LinkedIn. You are also more than welcome to reach out to us through the chat function right here in the lower right corner if you have any questions at all!For any further questions you are as well welcome to contact our Recruiter Christian Egeberg on mobile: +45 22166330.But why Choose columbus as your future employer?But why Choose columbus as your future employer?In columbus we value our employees as more than just colleagues. We make room for you and your family, so your work and private life can be connected. In that way you can be the best possible version of yourself – and that is a part of our values. We trust each other and prioritize our personal lives as well in all levels of the organization. As an example, columbus went beyond the Civil Service Law and now allow all new parents regardless of gender 100 % salary for 24 weeks during their maternity leave 👏 We offer a competitive salary and bonus, pension, health insurance, and room for you to evolve your competencies and evolve within our organization.You will be a part of culture where we value collaboration, sparring and being great colleagues. We remember to stay curious and evolve both as individuals and as an organization. We value being more than just (great) colleagues and remember to have fun both during the workday and at large social events, where all our Danish colleagues get together, like this year’s kick-off summer party at Hindsgavl Slot or just ending the week with a laugh at the Friday bar 🙌 Social team-activities is an important part of our work, so we make sure to facilitate fun possibilities for you to get to know your colleagues!Read more about one of our E-commerce customer stories : How Toyota Material Handling Europe improved customer service and experience through their e-commerce strategy | Customer Testimonial | columbus (columbusglobal.com)How Toyota Material Handling Europe improved customer service and experience through their e-commerce strategy | Customer Testimonial | columbus (columbusglobal.com)


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    Denne ledige stilling har jobtypen "Forretningsudvikler", og befinder sig i kategorien "Kommunikation, marketing, salg".

    Arbejdsstedet er beliggende i Hele Danmark

    Jobbet er oprettet på vores service den 18.10.2023, men kan have været deaktiveret og genaktiveret igen.

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    Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
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