Senior Technical Communicator
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Can you both convey technical information in detail and drive large projects?
If you have solid experience within technical writing and you are ready to take on a bigger and broader responsibility, we have just the right job for you. When you join Milestone, you become a part of the world’s leading provider of IP video surveillance systems. You will play a very important role in our quest towards delivering world class product documentation and UI text. You can also look forward to becoming part of a company that puts people first, which you will soon experience when you join your new team of skilled and dedicated colleagues.
Technical writing with back-end focus and driver of cross functional projects
As a Senior Technical Communicator, your most important goal is to make our customers and partners self-supporting. You will achieve this goal by planning, producing, and delivering comprehensive, task-based technical documentation and user assistance related to the more complex back-end/server parts of our product range. At the same time, you will be trusted to drive content improvement projects that involve multiple stakeholders internally and externally – to bridge developers and customers.
Your primary tasks will be to:
- Plan, produce, and deliver comprehensive, task-based documentation
- Drive cross-team and cross-site initiatives and projects – to improve our information architecture, doc-set and to create better user experiences
- Participate in developing and enhancing navigation and search capabilities of our doc-set
- Contribute to defining ontologies and taxonomies
- Research customer feedback and implement your learnings in the documentation
- Edit and restructure legacy content so that it complies with our writing standards and user needs
Your road to success depends on your ability to work hands-on as a Technical Communicator, while at the same time leading and driving cross-organisational projects/initiatives. If you are motivated by growing into a role with more leadership, this job is your perfect launch pad. You can look forward to approx. 10-15 travel days per year to, for example, visit colleagues at our development sites in Sofia, Bulgaria or our offices in Portland, Oregon in the US.
Proactive initiator with 8+ years’ experience as a Technical Writer/Communicator
As a highly experienced Technical Communicator, you naturally have the sense for detail that it takes to deliver accurate information. For this job, you must also like to be a proactive initiator. This means to be the person who defines the road ahead and gathers the right people to find the necessary answers, and to come up with tangible solutions such as our newly launched online portal. This calls for your ability to communicate and build relations with many different people across professional and cultural borders. Additionally, your CV comprises:
- A degree within communication, computer science, engineering or similar
- 8+ years’ experience as a Technical Writer/Communicator
- Experience with one or more of the following technologies: network technology, IP technology, and hardware & software infrastructure, video surveillance software, cloud technology
- Experience with structured authoring tools, such as Author-it and MadCap Flare
- Experience within project management of people and tasks
- Skills within or motivation for learning scripting such as JavaScript
Your new team
Your new workplace will be the Milestone headquarters in Brøndby, Greater Copenhagen. Here, you will join approx. 20 very good colleagues organised in three areas of expertise covering technical communication, localization, and training/certifications. Our team is dedicated, social and widely recognised throughout the organization for our quality of deliverables. We steer by values like respect, humor, responsibility and helpfulness. At Milestone, it is simply nice to be, and now we are looking forward to welcoming you onboard our team.
Contact and application
Please apply at our website using the ”Apply” button. The deadline is 20 July 2020. We will plan interviews accordingly to fit yours and our holiday plans. The idea is that you will have your first workday 1 October 2020.
If you have any questions, you are very welcome to contact Department Manager, Inger Marie Brink, at [email protected].
We are looking forward to receiving your application.
Help us make the world see
You will become part of an ambitious, international company in rapid growth with development sites in Denmark, Bulgaria and Spain – and offices all over the world. We are technology driven as we are developing and maintaining one of the most advanced IP video surveillance systems in the world. Innovation is not only important for us. It’s a part of our DNA. We believe in trust, mutual respect, a healthy worklife balance and room for all voices to be acknowledged. As such, we expect you to engage, speak up, and make a difference for our customers, your colleagues and yourself. Read more at milestonesys.com
Information og data
Denne ledige stilling har jobtypen "Forretningsudvikler", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 17.6.2020, men kan have været deaktiveret og genaktiveret igen.
- Forretningsudvikler
- København
- Mandag den 20. juli 2020
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