Coordinator for Business Operations and Alliance Management
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Sales and Marketing
We are looking for a new colleague to join our Business Operations function. Business Operations is the main contact for our customers with regards to technical questions concerning our products. On a daily basis, the team works in close cooperation with the regional sales team as well as internal departments, such as Regulatory Affairs, Quality, R&D, Manufacturing, Customer Service, etc.
You will be a part of a global team of 12 professionals, including coordinators, specialists & managers, located across the globe. You will work closely with committed and engaged colleagues located in China, Denmark, Hungary, India, UAE and USA. This open position is based in Copenhagen.
Business Operations responsible for assigned customers
Responsibilities and tasks include:
- Ensure a timely and correct response to technical inquiries received from customers
- Be the go-to person for any technical inquiries from customers. Coordinate customer’s requests across the organization with the support of management on complex cases
- Coordinate and be the main responsible for the communication flow in the establishment of CDAs with customers and sharing of technical information as applicable
- Ensure proper review and coordinate the process of establishing TA/QA agreement with customers
- Support QA group in handling customer complaints by gathering all the required information from the customers, informing customer of progress as needed and coordinating sharing of complaint closure
- Maintain customer requirement list, coordinate meeting with other stakeholders, follow up on agreed actions and update of relevant SOP
- Support QA group in preparing, hosting and responding to customer audits at Xellia site
- Support Business Operations and Sales team with requests for ad-hoc projects
- Develop technical information on new and existing products
- Coordinate and drive customer notification of change controls and deviations
- Evaluate, on behalf of our customers, the actions required based on quality agreements and commitments to customers.
Your profile and competencies
To be successful in this position:
- Your educational background is Master of Pharmacy, Chemistry, Chemical, Biotechnology or other relevant scientific branch.
- You have excellent communication skills and excel at stakeholder and expectation management.
- You are comfortable giving presentations at both internal and external meetings.
- You have drive and are a great facilitator in projects, processes and communication across functions and with customers.
- You are organized, structured and able to work independently.
- Our international demands require that you are fluent (oral and written) in English. Any other language will be a plus.
- In addition, you are a team player, have a desire to learn and continuously develop and you thrive working in a multicultural environment.
- Experience in the pharmaceutical industry is a plus, especially in quality assurance or manufacturing functions.
What we offer in this position
This position is key in the organization combining and facilitating customers’ requests and internal capabilities. It is a great place to learn about Xellia, our products and different parts of the organization. You will have great impact and visibility towards both customers, internal stakeholders and leadership teams. The role is very good for an ambitious technical academic who has a desire and flair for working with the commercial side and customers. Being successful in this position will provide opportunities for further development and growth in the organization.
How to apply
Please send your application in English as soon as possible and no later than 30 August 2023. Applications will be reviewed on an on-going basis, and interviews will be planned as soon as a suitable candidate is identified.
Xellia is a global leader in providing critical care therapies and anti-infective treatments against serious and often life-threatening infections; ranging from Active Pharmaceutical Ingredients (APIs) to drug products (FDFs), and from generics to specialty pharmaceuticals. Customers depend on us for reliable supply and consistent quality, and to exemplify responsible manufacturing, production, and research and development that promote long-term sustainability. Xellia is committed to conducting business responsibly and we continuously strive to reduce our impact on the environment in our value chain and to develop and maintain ethical supplier relationships.
Headquartered in Copenhagen, Denmark and owned by Novo Holdings A/S, Xellia Pharmaceuticals has more than 1800 employees globally. From state-of-the-art manufacturing sites in the U.S., China, Denmark and Hungary to R&D sites in Norway and Croatia and commercial operations across Europe, Asia, the Middle East and North America; as a truly international company we benefit from a diverse and multicultural workforce. At Xellia, we believe in the freedom to be yourself, and to bring the whole of your identity to the workplace.
Xellia Pharmaceuticals’ strong market position is built on 120 years of pharmaceutical industry experience. With the patient in focus, Xellia is building a pipeline of value-added critical care therapies which aim to enhance patient care by providing convenience and ease of use for healthcare professionals.
Further information about Xellia can be found at: www.xellia.com
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Information og data
Denne ledige stilling har jobtypen "Forretningsudvikler", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 11.8.2023, men kan have været deaktiveret og genaktiveret igen.
- Forretningsudvikler
- København
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