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Are you passionate about creating premium customer experiences and making digital products that are meaningful, yet delightful? Do you thrive in dynamic, multi-disciplinary and fast-paced environments? Are you excited about human-centered design and how it impacts the revolution in banking services? Are you looking to have an impact on 11 million customers? If yes, then you’ll fit right in!
Would you like to serve as the entry point for our secure solutions that millions of customers use and help our customers achieve financial wellbeing? We are now looking for a Lead UX/UI Designer who has deep experience in eCommerce. The successful candidate can hit the ground running and collaborate with people from a variety of disciplines, including UX, UI, and Service design, Design Research, Product Owners, Development, Q/A, Sales and Marketing, Legal / Compliance, and customer operations to deliver delightful product experiences that will help users accomplish their goals as easily as possible.
Equally important as your mastery of Design and eCommerce is your contribution to helping us build the team and our culture! You will be expected to participate in and help add to our design community, as well as our ways of working. We are a work in progress and believe our team is the heart of the experience and that building the right environment and culture will create an exceptional workplace and thus, exceptional work.
We are asking you to help us lead the way in creating experiences our customers and colleagues love. This is a truly unique opportunity to design solutions that reach millions of people across the Nordics.
We hope you’re as excited about joining us on this transformational journey as we are!
At Nordea, we know our customers’ needs are changing – and we’re deeply committed to meeting them with the financial solutions of tomorrow. We’re creating an agile environment where we’re harnessing the power of technology – one where you can make an impact. So bring your skills, ideas and unique background. With us, you’ll find plenty of opportunities to grow and make your mark on something bigger.
About this opportunity
Welcome to the CX & Design team. As the Lead UX/UI Designer, you’ll play a valuable role by helping create a world-class experience on our entire public digital presence, as well as serving as a Design PO and leading part of an international design team. You will have the opportunity to use your creative design skills and apply them to a number of strategic-digital challenges.
What you’ll be doing:
- Creating a product catalogue that can support customer and business needs and flex between public and secure solutions on multiple channels
- Improving the search and browse experience
- Creating an experience strategy that supports our principles of Personalisation, Perspective and Proactivity
This means that, on a daily basis, you will work on complex projects from concept to development, working side-by-side with our other Designers and Experience Directors. You will be a key part of a cross-functional, agile delivery teams while working closely with and for our customers.
The role is based in Copenhagen.
Who you are
Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.
To succeed in this role, we believe that you:
- Excel, with an immaculate attention to detail, at experience strategy and architecture, aesthetics, interaction and communication
- Are a well-organized, independent and curious self-starter with a demonstrated ability in enabling and producing high-quality design. At each stage, design thinking is at the heart of how you create experiences that people love
- With such a unique opportunity to create a real impact, you are a leader in your craft that can build both a remarkable experience and mentor a team to continuously design experiences visitors and our customers love
Your experience and background:
- 10+ years of digital product design with a multinational eCommerce brand, sizable design team, or similar, as well as BA/BS or MA/MS degree in Art, Design, HCI, psychology, architecture, or a related field
- Experience creating thoughtful designs for Product, Department, Category, etc Pages from the low-fi wireframes through detailed visual prototypes and experience crafting designs that make extensive use of business rules
- Experience defining digital experiences and providing overall direction for your team, as well as experience designing and shipping research- and data driven digital experiences
- Experience collaborating with Product Management and Software Development, experience building solutions for stakeholders and customers across markets and experience managing or leading production design teams according to Agile principles
- Expert in design tools to produce the artefacts of design and experience designing for enterprise-level technological solutions such as eCommerce platforms like Hybris or WCS, CMSs, or CRMs, etc. Experience juggling multiple competing priorities in a constantly changing environment
- Fluency in English
Key-responsibilities:
- Frame problems for a diverse audience of stakeholders, helping them envision the opportunities
- Harvest, prioritise and mature design requests from various stakeholders for the mobile design team
- Articulate user journeys with scenarios, storyboards and presentations, low- and high-fidelity mock-ups, detailed design specs, prototypes, etc. to effectively communicate design ideas
- Build strong networks and partnerships with leaders inside and outside the stakeholder teams to efficiently implement user experiences that are cohesive, inclusive and well-informed
- Obsess over detail and raise the bar for product quality by advocating for user-centred product roadmaps, investments in last-mile refinement and insights driven by user research
If this sounds like you, get in touch!
Next steps
Submit your application no later than 31 August 2019.
For more information about the position, you are welcome to contact Robert Fein, [email protected].
At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
Information og data
Denne ledige stilling har jobtypen "Frontendudvikler", og befinder sig i kategorien "Informationsteknologi".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 9.5.2019, men kan have været deaktiveret og genaktiveret igen.
- Frontendudvikler
- København
- Lørdag den 31. august 2019
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