Head of IT Services & Operations Management (m/f/d)

Our vision is to establish [xxxxx] as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At [xxxxx], we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion!

At [xxxxx], you have the opportunity to contribute your personality, ideas and creativity — because only when we break new ground together can we create something unique. Become part of our team of more than 17.000 employees worldwide and shape your future at [xxxxx]!

As Head of IT Services & Operations Management you are accountable for the oversight and management of IT services within [xxxxx]. This position demands a strong leadership appearance, a strategic mindset, and a comprehensive understanding of various service management frameworks. You will be instrumental in the integration of a new IT Service Management platform technology and will spearhead the transformation of the IT Service Management organization to align with the [xxxxx] Claim 5 strategy.

What you can expect:

• Lead the teams IT Business Applications Management and IT Service Desk as well as IT Service & Operations Management, promoting a culture of excellence, continuous improvement, and customer-centric service delivery
• Develop and execute IT Services & Operations Management strategies that are in harmony with organizational objectives and our Claim 5 strategy
• Lead the transformation of the IT Services & Operations Management organization, utilizing technology and process advancements to elevate service delivery to the next level on a global scale
• Collaborate with various teams to ensure IT services and operations are in sync with business goals and deliver substantial value to the organization
• Guide the selection and integration of a new IT Service Management platform, ensuring it is well-suited to the organization's needs and supports future scalability
• Implement automation across all levels of service management to enhance efficiency, reliability and customer satisfaction
• Manage the IT Service Management organization's budget, resources, and vendor relationships to maximize service delivery outcomes.

Your profile:

• Bachelor's or Master's degree in Information Technology or a related field
• Proven experience in a comparable role with a demonstrated history of successful leadership and strategic planning
• Strong knowledge of IT service management frameworks and best practices
• Exceptional communication and interpersonal skills, capable of engaging and influencing stakeholders across all levels
• Strategic thinker with the ability to distill complex ideas into actionable plans
• Strong analytical and problem-solving skills, with an emphasis on process improvement and innovation

What We Offer:

• A dynamic and challenging role in a prestigious organization
• The chance to shape the future of IT Service Management at [xxxxx]
• A collaborative work environment that prizes innovation and creativity
• Competitive compensation and benefits package

#TC-1

Your benefits:

• Made for Me: three days in Metzingen and two days working remotely. Our hybrid working model "Threedom of work" is as individual as your personal needs.
• Sustainability is one of our key values, and more than just a trend. We are committed to environmental, animal and climate protection, and human rights.
• Does innovation drive you? Same for us! We have digitized most of our workflows and almost fully automated our logistics centres.
• Exclusive discounts for shopping and arts: benefit from discounts for family and friends along with free entrance to more than 15 international art museums.
• High-performing people need a healthy balance. Take advantage of the employee gym, the beach volleyball field or yoga classes on the rooftop terrace.
• As a fashion company, we value good taste in everything - including food. Welcome to our own restaurant and café, Times.

We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person’s authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.