Senior Delivery Executive
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Ballerup
Do you thrive with a client facing role in the IT Services Industry – securing high customer satisfaction with Fujitsu innovative IT solutions and services incl. AI, IOT and Robotics?
Then we have an interesting opportunity for you to join our team in Digital Technology Services (DTS) as Senior Delivery Executive. Fujitsu DTS is responsible for delivering infrastructure & application services to both public and private customers.If have your significant experience from the ICT business on the vendor side handling medium/larger customers, then this could be an exciting opportunity for you to develop yourself in a big global ICT vendor, Fujitsu.
"When stepping into this core role you will have every opportunity to make a difference. You will be accountable for Fujitsu contracts to 1 or 2 of our biggest customers in Fujitsu Denmark, including customer satisfaction across multiple solutions and services, and newest innovative solutions such as Artificial Intelligence (AI) solutions, Robotics and IOT" explains Head of DTS, Bjarne Rasmussen.
Focus on customer collaboration and management of account team
As Senior Delivery Executive, you will focus on customer relationships, and that Fujitsu delivers our services according to contract and that we achieve the expected growth and profitability, together with high customer satisfaction. You will be leading an account team consisting of a Service Delivery Managers, Operations Manager, Technical Solution Managers and Account Controllers. The purpose of the account team is to secure excellent service delivery management and high quality of service delivery. You will be acting as the single point of contact from customers on tactical and strategical level to our service delivery capabilities. Customers are receiving Services from all over EMEIA incl. offshore.
You understand the importance of being visible and in a constant close dialogue with the customer on all organization levels regarding their priorities and business challenges. You will through your professional, business oriented and proactive way of working, become a valued trusted business partner for your customers. You will collaborate closely with sales and the customer Account Executive, in order to increase Fujitsu share of wallet at the customers.
The purpose of your role is:
The planning, implementation, control, review and audit of service provision, to meet customer business requirements. This includes negotiation, implementation and monitoring of service level agreements, and the ongoing management of operational facilities to provide the agreed levels of service, seeking continually and proactively to improve service delivery and sustainability targets. The overall financial management, control and stewardship of the IT assets and resources used in the provision of IT services, ensuring compliance with all governance, legal and regulatory requirements. The overall management and control of the operation of formal contracts between own organization and suppliers, for supply of products and services.
You will be accountable for:
Overall customer satisfaction Account PnL growth and profitability Identify and drive opportunities for new business and account growth Manage elements of service delivery to middle management level within the customers in order to deliver contracted service commitments & continual service improvements. Control elements of service risks, service costs & improve productivity for customers & Fujitsu in order to increase profitability & continually improve cost effectiveness. Proactively manage elements of capability units & other suppliers in a service partnership as ‘one service team’ to middle management level customers. To be successful in the role, you need to have:
We offer
We offer you a flexible work environment and we have an open and generous corporate culture and passionate colleagues who share their knowledge and skills.For the right candidate we offer a job with variation and interesting tasks in a professional and inspiring work environment, where humor, team spirit and collaboration are key elements. The position is located in Ballerup.
About Fujitsu
Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 156,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. For more information, please see www.Fujitsu.com and www.dk.Fujitsu.com
Then we have an interesting opportunity for you to join our team in Digital Technology Services (DTS) as Senior Delivery Executive. Fujitsu DTS is responsible for delivering infrastructure & application services to both public and private customers.If have your significant experience from the ICT business on the vendor side handling medium/larger customers, then this could be an exciting opportunity for you to develop yourself in a big global ICT vendor, Fujitsu.
"When stepping into this core role you will have every opportunity to make a difference. You will be accountable for Fujitsu contracts to 1 or 2 of our biggest customers in Fujitsu Denmark, including customer satisfaction across multiple solutions and services, and newest innovative solutions such as Artificial Intelligence (AI) solutions, Robotics and IOT" explains Head of DTS, Bjarne Rasmussen.
Focus on customer collaboration and management of account team
As Senior Delivery Executive, you will focus on customer relationships, and that Fujitsu delivers our services according to contract and that we achieve the expected growth and profitability, together with high customer satisfaction. You will be leading an account team consisting of a Service Delivery Managers, Operations Manager, Technical Solution Managers and Account Controllers. The purpose of the account team is to secure excellent service delivery management and high quality of service delivery. You will be acting as the single point of contact from customers on tactical and strategical level to our service delivery capabilities. Customers are receiving Services from all over EMEIA incl. offshore.
You understand the importance of being visible and in a constant close dialogue with the customer on all organization levels regarding their priorities and business challenges. You will through your professional, business oriented and proactive way of working, become a valued trusted business partner for your customers. You will collaborate closely with sales and the customer Account Executive, in order to increase Fujitsu share of wallet at the customers.
The purpose of your role is:
The planning, implementation, control, review and audit of service provision, to meet customer business requirements. This includes negotiation, implementation and monitoring of service level agreements, and the ongoing management of operational facilities to provide the agreed levels of service, seeking continually and proactively to improve service delivery and sustainability targets. The overall financial management, control and stewardship of the IT assets and resources used in the provision of IT services, ensuring compliance with all governance, legal and regulatory requirements. The overall management and control of the operation of formal contracts between own organization and suppliers, for supply of products and services.
You will be accountable for:
- Significant experience with service delivery management and customer governance
- Experience with mid/large customers with global footprint
- Experience with complex delivery setup from multiple global delivery teams
- Experience with ICT infrastructure services and applications services
- Experience in leading service delivery teams or account teams
- Empathetic and good at stakeholder management – both in regards of internal stakeholders and with customers
Experience with contract management and financial management - Be ambitious, dynamic, proactive and engaged
- Be a self-starter and work well independently as well as in teams
- Be able to work both on an operational and a tactical level
- Have a special eye for division and control of deliveries across multiple teams
- Be able to spot and act on new opportunities in regards of your client
- Be able to make decisions and take responsibility
- Be fluent in English and Danish
We offer
We offer you a flexible work environment and we have an open and generous corporate culture and passionate colleagues who share their knowledge and skills.For the right candidate we offer a job with variation and interesting tasks in a professional and inspiring work environment, where humor, team spirit and collaboration are key elements. The position is located in Ballerup.
About Fujitsu
Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 156,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. For more information, please see www.Fujitsu.com and www.dk.Fujitsu.com
Information og data
Denne ledige stilling har jobtypen "IT-chef", og befinder sig i kategorien "Informationsteknologi".
Arbejdsstedet er beliggende i Ballerup.
Jobbet er oprettet på vores service den 26.6.2019, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- IT-chef
- Ballerup
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