SAP Senior IT Service Manager (ITSM) DK
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København K
Opportunity
Maersk is on multi-year program to revamp its technology and digital solutions footprint and as part of new strategy, SAP will act as the ‘digital core’ for company’s finance processes enabled by SAP’s latest cloud and S4HANA offerings. Maersk has currently ECC based SAP finance solutions running for Ocean and logistics divisions and plan is to subsume these solutions within revamped green field S4HANA implementations. You will be part of the Finance & Tax Platform team, leading one of the SAP service management areas with ownership from service introduction and service operations while ensuring top class application availability, services stability and end users satisfaction. Your focus will be on Operational Excellence and will include planning for and mitigating operational risks in our application estate.
We offer
We’re on a landmark journey to simplify global trade. It brings the chance to have a major impact on the world economy, but also, on your career development. With significant personal responsibility, you’ll improve your industry knowledge and build the communication and commercial skills that are highly valued in customer-facing roles – quite possibly at a pace that will surprise you.
Key responsibilities
• Lead our SAP Operations services strategy, services portfolio and associated services catalogue
• Responsible for service introduction (based on new SAP implementations, releases and rollouts) to services stabilization
• Work with business product leaders and technology engineering managers in defining service levels (incidents resolution, problem management, availability, automation/self service etc) and operationalizing for well defined services outcomes
• Lead regular service delivery review meetings with key business/technology stakeholders and take ownerships of actions
• Take ownership of service issues and manage them through to successful conclusion, putting service improvements plans in place where required; monitor/report progress against these plans
• Ensure a cost effective and customer focused service delivery model
• Ensure that highly effective service transitions is in place and adhered to, supporting seamless movement of project/program deliveries into business as usual
• Lead via a matrix set up by working closely with engineering managers and application managers across SAP and non-SAP applications with Finance portfolio
• Develop the strategy to bring DevOps way of working and work with multiple stakeholders in operationalize the same
• Responsible for relationship with our AMS services partner to ensure consistent and superior service delivery
• Implement industry best practices methodologies and standard way of working based on ITIL methodologies to ensure the highest quality delivery of output from the application support team
• Actively work with platform architects and engineering managers in bringing the “voice of support and system” in managing technical debt, delivering on must do patching/upgrades, housekeeping activities.
We are looking for
You will have:
• At least 10 years’ experience with SAP implementation and SAP services management with large global organisations with large SAP installations across multiple geographies. Additionally, experience of non SAP technologies is also highly desirable
• Rich experiences in leading end to end services delivery, with demonstrable experience with improving service
levels and business outcomes
• Commercial awareness with large SAP AMS contracts
• Experience of working with large diverse and distributed teams in multi-vendor set ups and large inhouse engineering teams
• Excellent written and verbal communication skills
• Good working experience in Agile/DevOps model
• SAP functional/technical skills, S/4 HANA experience highly desirable;
• Any of those certifications ITIL/project management/agile
• Highly motivated and work well under pressure;
• An individual who respects the opinion of others; yet can drive a decision though the team;
• Credible with senior stakeholders and able to hold their own in conversations at this level.
• Collaborative mindset across business functions
• Flexibility to work on different time-zones
• Self-starter, highly motivated and with leadership quality
• Cultural understanding and experienced working in multi-cultural teams
• Bachelor's/Master’s Degree in Business or Engineering
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
Information og data
Denne ledige stilling har jobtypen "IT-chef", og befinder sig i kategorien "Informationsteknologi".
Arbejdsstedet er beliggende i København K.
Jobbet er oprettet på vores service den 12.1.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- IT-chef
- København K
- Fredag den 25. februar 2022
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