Do you want to kick start your career in IT? And do you speak Finnish and English? Then we may be looking for you! As our new colleague at Customer Support, you will be striving to assist users within the first contact with a strong focus on quality. Positive customer communication, problem solving skills and teamwork will be the key factors for your success.

What will be your responsibilities?

• Being the single main point of contact for The Finnish Support.
• Providing technical support to international customers in modern IT environment
• Acting as single point of contact for incoming incidents and service requests ranging from Windows issues and network printers to application support and user administration

What do you bring with you?

• Experience in a similar position or sufficient IT education
• Mindset of continuous improvement identify and resolve root cause of the issue
• Excellent written and verbal communication skills in English and Finnish (B2), other Nordic language or Polish is a plus
• Knowledge and general interest in Windows 7, 10
• Knowledge of Office 365 (Outlook, Excel, Word)
• Willingness to continuously learn about IT technologies
• Strong problem solving and troubleshooting skills
• Strong analytical skills to identify root cause of the issue
• Ready to take responsibility for critical tasks
• Ability to collaborate in virtual teams

It is your advantage if you have

• Experience and general knowledge of Active Directory (User Administration)
• Previous experience with Application Support
• Previous experience with Network
• Previous experience working with ITSM/CRM tool

What is in it for you?

• You will have the opportunity to develop both your technical and communication skills while assisting our customers
• You will be a part of our Customer Support team in Prague, where you will join international work environment, have an opportunity to create a shared vision of the company culture in Czech Republic and make impact on our growth and development.
• You will have strong network of colleagues to assist you within Customer Support and in more specialized technical departments across the company
• We take your development seriously and have strong focus on Individual Development Plan and career planning, taking into consideration your preferences, motivation and skills
• Relocation package if you would move to Prague from abroad:
  • relocation bonus that you will receive together with your first salary
  • 2 weeks of temporary accommodation close to the office
  
  

Employee benefits

• 5 weeks of holidays
• 5 fully paid sick days/year
• Flexible working hours/home office upon agreement
• Brand new equipment: iPhone, Lenovo laptop, wireless headset, two additional screens
• Big height adjustable tables
• Cafeteria flexible spending account 18.000 CZK/year
• Meal vouchers in amount of 100 CZK/voucher (55 CZK is covered by the company)
• Monthly pension insurance of 3%
• Seasonal flu vaccination for free
• Company assistance towards TAX authorities
• Czech, English or Danish lessons
• Support in your professional and personal growth
• Monthly team events, Summer Party and more…
• Creative office events such as breakfasts, cupcakes, trainings, celebrations, pizza lunches and much more
• Delicious coffee and tea and soft drinks in the office every day
• Pool table, darts, PlayStation 4 Pro and relax zone
• Fresh, clean and modern newly renovated office extremely close to metro station Nove Butovice