Are you a smiling IT problem solver who takes pride in delivering high level of customer service? Do you speak Danish and English, and do you want an exciting international experience where you get the opportunity to develop your professional and personal skills in an international working environment? Then the job as IT Support Specialist might be relevant for you!

We are expanding and so is our office in Prague. That's why we need more IT problem solvers, in Prague, who want to help make a difference for our customers. We offer a relocation package which include accommodation for the first 2 weeks, relocation bonus that you will receive together with your first salary, internal support regarding the CZ tax system. We will help you with processing your work permits with fully covering the cost of your visa application process.

Your task within IT is many and you will work with all aspects of IT. It is therefore important that you are passionate about good customer service and can find the right solutions to our customers' IT challenges. Your main task will be to provide technical support to international customers and act as single point of contact for incoming incidents and service requests ranging from Windows issues and network printers to application support and user administration. You will be challenged and gain a lot of new learning, as well as insight into every technology imaginable - old as well as new IT technologies.

At the office in Prague, you will be part of a strong international growing company with 80 colleagues with variating nationalities. In our Customer Support Team, you have 10 colleagues in Prague, 8 in Aarhus and the entire IT Support family includes 120 colleagues across all our locations in Denmark and Prague. You therefor have a strong network of colleagues to assist you within Customer Support and in more specialized technical departments across the company. The team have fun while working hard - together they service thousands of customers and their individual IT solutions

It is a very exciting place to work, where you never know what challenges, you will encounter in your daily life. IT Relation is filled with rich opportunities for both personal and professional development. There are opportunities to progress your career within the company as you fulfil your potential, working with your manager whose mission is to support you in your development. We have a supportive and collaborative team atmosphere rooted in Nordic employees and leadership.

You will join an international work environment and you have the opportunity to create a shared vision of the company culture in Czech Republic and make impact on our growth and development. We take your development seriously we therefore prioritize an Individual Development Plan and career planning, taking into consideration your preferences, motivation and skills.

We prioritize the social cohesion. We have monthly team events, Summer Party, creative office events such as breakfasts, cupcakes, trainings, celebrations and pizza lunches. The office is in a modern IT environment extremely close to metro station Nove Butovice. It is possible to play pool, darts and PlayStation 4 Pro in your break or after work.

What do you bring with you?

• Experience in a similar position or sufficient IT education
• Excellent written and verbal communication skills in English and Danish
• Knowledge and general interest in Windows 7, 10
• Knowledge of Office 365 (Outlook, Excel, Word)
• Willingness to continuously learn about IT technologies
• Strong problem solving and troubleshooting skills
• Strong analytical skills to identify root cause of the issue
• Ready to take responsibility for critical tasks
• Ability to collaborate in virtual team

It is your advantage if you have

• Experience and general knowledge of Active Directory (User Administration)
• Previous experience with Application Support
• Previous experience with Network
• Previous experience working with ITSM/CRM tool
• Additional language skills

Employee benefits

• 5 weeks of holidays
• 5 fully paid sick days/year
• Flexible working hours/home office upon agreement
• Cafeteria flexible spending account 18000 CZK/year
• Meal vouchers in amount of 100 CZK/voucher (55 CZK is covered by the company)
• Czech, English or Danish lessons
• Support in your professional and personal growth

Recruitment process
Once we receive your CV, we will review your relevant experience. If your profile is selected as suitable, we will contact you to ask for more detailed information and arrange a date for an 1st interview.

• 1st interview is conducted by the hiring manager who will introduce the company, the team and discuss your experience relevant to the role and your expectations
• Prior to the 2nd interview, you will be asked to complete an Insight Discovery questionnaire which covers your personal profile
• In 2nd interview (final interview) we will discuss the results of the Insight Discovery questionnaire

Application
We interview and recruit the right people for the job on an ongoing basis. Then apply today rather than tomorrow.

If you have any questions about the job or the recruitment process, please contact Andrea Vokrouhlíková, Recruitment Specialist in Prague, on [email protected]. You are also welcome to contact Linda Madsen, HR Business Partner in Denmark, on [email protected]

We look forward to receiving your application.