Do you want to start a career in IT? Do you speak Danish and English? Then we may be looking for you! As our new colleague at Customer Support, you will be taking excellent care of our external users with a strong focus on quality.

You do not need any prior experience; we can teach you everything you need to know.

Positive customer communication, problem solving skills and teamwork will be the key factors for your success.

What will be your responsibilities?

• To provide costumer support via pohone, chat and mail
• Delivering technical support to international customers in modern IT environment
• Acting as single point of contact for incoming incidents and service requests ranging from Windows issues and network printers to application support and user administration

What do you bring with you?

• Excellent written and verbal communication skills in English and Danish (B2)
• General interest in working with IT based customer support
• Good at problem solving
• Willingness and interest to continuously learn about IT technologies
• Interest to collaborate in virtual teams
• Good team playing skills
• Ability and willingness to provide great service

It is your advantage if you have

• Previous experience within IT support
• Previous experience with costumer service
• Previous experience working on a global multicultural platform
• Previous experience working with phone support
• Additional language skills
• Curiosity and passion for what you do

What is in it for you?

• You will have the opportunity to develop both your technical and communication skills on a global platform together with one of Prague's biggest and most experienced Danish IT customer support teams.
• You will get education at-work in an ever-changing environment keeping your skills up to date providing you a great foundation for future growth.
• You will have access to a strong network of colleagues to assist you within Customer Support and in more specialiyed technical departments across the company. Our colleagues are located in Denmakr, The Czech Republic and Philippines.
• We take your development seriously and have strong focus on Individual Development Plan and career planning, taking into consideration your preferences, motivation and skills
• Relocation package if you would move to Prague from abroad:
  • relocation bonus that you will receive together with your first salary
  • 4 weeks of temporary accommodation close to the office
  
  

Employee benefits

• 5 weeks of holidays
• 5 fully paid sick days/year
• Flexible working hours/home office upon agreement
• Brand new equipment: iPhone, Lenovo laptop, wireless headset, two additional screens
• Big height adjustable tables
• Cafeteria flexible spending account 18000 CZK/year
• Meal vouchers in amount of 100 CZK/voucher (55 CZK is covered by the company)
• Monthly pension insurance of 3%
• Company assistance towards TAX authorities
• Czech, English or Danish lessons
• Support in your professional and personal growth
• Monthly team events, Summer Party and more
• Creative office events such as breakfasts, cupcakes, trainings, celebrations, pizza lunches and more
• Delicious coffee and tea and soft drinks in the office every day
• Pool table, darts, PlayStation 4 Pro and relax zone
• Fresh, clean and modern newly renovated office extremely close to metro station Nove Butovice