Senior Service Desk Specialist, Specialized IT Service Desk

Job ID: 15050

We are looking for a passionate Senior Service Desk Specialist with a proven track record in providing world class end-user experience and IT support.
We operate within a highly sensitive and fast pacing banking environment, where we have focus on all our services, and we are expected to react swiftly, proactively and effectively with high quality on all requests. We deliver first level IT support to Nordea Asset Management and Nordea Markets.

About this opportunity

You will perform initial troubleshooting and handle incident and requests, diagnose software and hardware problems in order to find the right solution and thereby help the end-user.
You will track, prioritize and document all incidents reported to the service desk using the relevant tools following the incident management procedure to avoid future incidents. You will be expected to take ownership and ensure that business will be able to deliver and run smoothly.

The team is operating fully on premise from 07:30-17:00 all business days. Since it is one of our most important goals to ensure the highest quality of on-site support, in a dedicated and inspirating working environment, some additional working days can be expected.

To succeed in this role, you should:

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best every day. As a person it is important that these values are something you share with us, and strive to excel in what you do.

Your experience and background:
If this sounds like you, get in touch!
Next steps

Submit your application no later than 28/02/2023. For more information, you’re welcome to contact Pernille Annie Hansen at [email protected]

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.