Technical Support Engineer for an international fast-growing company in Finland

Are you passionate about digital technology and renewable energy and do you have knowledge of photovoltaic and electrical energy storage systems? Then we have a unique opportunity for you in Helsinki, Finland.

The Technical Support Department at Photomate is looking for a Technical Support Engineer to fill the exciting position of supporting company business in Finland.

Photomate is a regional leader in the distribution of inverters for photovoltaics and electric energy storage systems. Photomate has had a successful start in Scandinavia and is now rapidly expanding its activities and is committed to becoming a leading supplier of photovoltaic systems and electrical energy storage systems. Therefore, they are looking for a new colleague in Finland.

Your role

As a Technical Support Engineer, you will work with technical issues and support clients in the Finish market.

Your main responsibilities will be:

• Solar inverter commissioning, inverter troubleshooting, and warranty replacements.
• Providing knowledge of Huawei solar products at technical workshops to the clients.
• Huawei solution application consulting.
• Close cooperation with the sales team.
• Technical analysis and client advising of PV plant configuration.
• Preparing technical documents for tender applications.
• Technical support and troubleshooting – online and telephone.
• Communicating with the clients and stakeholder management.

Your Background

To succeed in this role, you have an electrical technical background, knowledge of digital technology, an interest in solar technology, and enjoy stakeholder management since supporting clients with technical issues is paramount. Good communication skills and the ability to build strong customer relationships are also essential.

Furthermore, the main professional skills we expect from you are:

• A degree in electrical engineering/electronics/power engineering or similar.
• 2-3 years of relevant technical experience.
• An interest in and knowledge of digital technology.
• Experience in the solar PV industry, PVSyst software, and knowledge of other languages will be an advantage.
• The ability to train the customer's technicians in technical support.
• Good at problem-solving.
• Excellent communication and presentation skills and being an effective team player.
• That you master Finnish and English at a professional level.
• A driving license.

You are a problem-solving, pleasant, and fair person who will appreciate the same approach from your team members.

You put effort into working closely with clients and giving them a superior client experience. You perceive yourself as a good communicator and stakeholder manager. And you would like to be a part of an exciting international organization.

You will be offered

An exciting job opportunity in an international fast-growing company where you will be professionally developed through challenging projects in the PV industry and have close collaboration with your manager as well as external colleagues in different countries with various backgrounds. The Job will likely be fully remote to start.

Is this you?

FLAIR - former Adecco is handling the recruitment process, and applications will be reviewed on an ongoing basis. If you want to know more about the position, please contact Recruitment Specialist Patrick Garborg on tel.: +45 20 94 19 60.

About Photomate

Since 2008, Photomate has built a leading position in the served region in the field of solar inverters and BESS for commercial and residential customers. A team of more than 180 employees is active in 23 countries. Photomate offers residential and commercial energy storage solutions from 5 kWh to 2 MWh from Huawei and you will also have a big choice from our xelectrix Power Box portfolio. The goal of Photomate is to supply smart and reliable solar equipment with maximum technical support for our customers in Central, Eastern, Northern Europe, Caucasus, and Central Asia.