Opportunity

IT Supporter

Are you service-minded and know that communication is important to keep IT users happy? Are you proactive and enjoy a variety of both hardware and software tasks? Do you enjoy working as 2nd and 3rd line support? Would you be curious to go onboard a tugboat every now and then to help with IT-related matters? Perhaps you are our new IT Supporter!

You will report to Jonathan Mason, IT Manager (based in the UK), who says: "You will join awesome & energetic colleagues dotted around the globe, supporting the IT needs of Svitzer staff during European daytime hours, in cohesion with our unique follow-the-sun 24/5 global support model. We don't hesitate to use the latest and modern technology. There will be opportunities to grow and learn with Svitzer. In this role, you will have the freedom to shine in what you do best, and what is important is to maintain a good and fun atmosphere while solving interesting problems."

We are located in Nordhavn, Copenhagen, and Svitzer is a leading Global Towage Operator. We have 430 tugboats and 4,400 colleagues worldwide to deliver sustainable marine solutions, making ports and terminals safer, more efficient and climate-friendly. The latter is a high strategic priority. All in all, apart from our core business, an example of what we aim for is our Svitzer Transverse Tug: https://www.youtube.com/watch?v=IPdhKsJu3fk (time to watch: 1 minute and 55 seconds).

More about the role

Based in Copenhagen, you will be part of a Global IT Support team counting approx. 20 people on the IT run/support side who are spread out geographically, taking care of 2nd and 3rd line support to colleagues onshore and onboard our tugboats. Our 1st line support is outsourced to the ServiceDesk provider NewSignature.

This IT Supporter role is part of the headquarters and the European region. Thus, you will primarily support colleagues in Denmark and Sweden on-site and remotely. In addition, you will collaborate closely with 5 colleagues from the UK, Dubai and Denmark. You must expect to travel 25-50% of the time, mainly to Gothenburg, including visits to tugboats. When visiting tugboats, this may sometimes be for some hours.

When in Denmark, we would like to see you in the office. However, there needs to be a balance with travel activities, and we value that there is a life outside of work. Therefore, there is flexibility as and when needed to work from home, as long as stakeholders are still taken care of, informed and communicated clearly.

Key Responsibilities:

• IT Support for colleagues in the relevant offices, incl. ensuring that IT hardware and system setup is ready for new joiners, and when people leave us, IT is handled accordingly.
• Manage IT equipment and supplies and monitor IT systems incl., including maintaining asset management registers and repairs, upgrading IT hardware and updating support documentation for IT processes.
• Install and configure hardware and software for relevant office locations and onboard part of the fleet.
• Assist in supporting and maintaining systems supported by Regional IT, e.g. IT on tugboats, office connectivity, mobile phones, printers, software streams, etc.
• Assist service desk in hardware and software problem resolution.
• Identify problems which require additional expertise and take appropriate action, incl. referring to problems requiring high-level support, in a cost-effective and timely manner.
• Participate in IT projects and keep up to date with IT trends.

We are looking for

We are looking for a service-minded, proactive, and experienced IT Supporter who is good at prioritizing tasks, with a primary focus on supporting people first, i.e. servicing users on shore and at sea.

Apart from the above, we are looking for the following:

• You must hold a valid visa and work permit for Denmark.
• You must hold a driving license as the job will require, e.g. driving to ports/tugboats.
• You must be fluent in oral and written English, as this is our corporate language.
• IT qualification or equivalent, either completed or currently undertaken, is an advantage.
• Experience with 2nd line e support is preferred.
• Experience with Windows 10, Office 365, Microsoft Azure, Microsoft Intune, and exposure to Cisco Meraki.
• Experience installing wireless equipment (Cisco), Wi-Fi and 4G/5G equipment, fibre connectivity, etc.
• You can operate various standard office equipment, including computers, MFDs, phones, etc.
• You understand various personal computing equipment, networks, and software.
• You thrive with working in a small team, being involved with multiple simultaneous tasks and projects.
• You are self-driven and good at managing your time and priorities and will keep your manager posted as and when needed. Especially in case you need help.
• You have a structured approach to your tasks and enjoy finding the best solutions for your colleagues.

Deadline: 10 March 2024.

Questions: If you have any questions about the role, don't hesitate to contact Jonathan Mason, IT Manager, via his LinkedIn Profile.

We Offer

In Svitzer headquarters, we have a lean and flat structure where you will interact with Senior Stakeholders weekly. We enjoy leading with care, learning from each other and challenging the status quo. We have an international environment with a professional, engaged, dedicated, yet relaxed atmosphere where we value diversity and flexibility. We cherish and believe that there needs to be time for a life outside work. Also, we welcome colleagues who proactively seek opportunities for development by participating in cross-collaboration, a project, or other opportunities that may arise.

We have a nice canteen, the usual coffee machine and fruit arrangement. In addition, we have a fitness centre, "in-office" workouts and arranged workouts every Tuesday and Thursday. We have occasional social activities, the possibility of getting a massage and other nice perks. - Most notably, professional, fun, and caring colleagues.

Building a Diverse Workplace

In Svitzer we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Don’t meet every single requirement? Studies have shown that members from some under-represented groups are less likely to apply for jobs if they don’t meet every single qualification. At Svitzer we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles, and we are excited about hearing from you!

How to Apply

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