IT Service Desk Technician

Just a kitchen, some might think. But at Nobia, we recognise its deeper essence. It's more than a space - it's the very soul of a home where mornings are greeted, and evenings wind down. It is the place where we connect and unite, share love and memories, recharge and make new ideas come to life. Kitchens set the stage for the stories of tomorrow. Join us in our mission of Designing Kitchens for Life!

What you’ll be doing

Nobia is seeking a dedicated IT Service Desk Technician for our help desk team in Nobia. Based in Tilst, you’ll be a part of our pivotal 1st and 2nd line support, diving into daily challenges. Our success in the help desk depends on our ability to quickly and securely support our colleagues with daily user support. Your daily tasks include:

• Provide efficient and timely technical support to users via phone, e-mail, or in-person.
• Provide on-site IT Service for our DK HQ in Tilst
• Troubleshoot and resolve hardware, software, and network issues for both 1st and 2nd level support.
• Support and registration of IT cases according to ITIL principles
• Collaboration across IT, stores, and production
• Documentation of new and existing process descriptions

You will be part of the team's on-call duty, ensuring that our users can always solve their business-critical problems.

Your qualifications:

We are looking for an IT supporter who is service-oriented and likes to give support to other employees in person, by phone, and by e-mail. You like being around other people and helping them with their challenges. It is important for us that you have theright mindset and keep calm in a hectic environment, and maintain a positive attitude, while troubleshooting complex system interactions. Furthermore, we hope that you:

• Have experience as an IT supporter where you have experience in providing technical support in a help desk or IT support environment.
• Have relevant IT education
• Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
• Customer-focuses mindset with a commitment to deliver exceptional service and support.
• Communicate effortlessly with people at all levels and have good teamwork skills
• Are passionate, curious, and quick to acquire new knowledge
• Master Danish and English in both written and spoken communication
• Can work independently and in a team.
• Good work organization skills

Even if you don’t fit the full list, don’t be discouraged and we still encourage you to consider your application. In our recruitment process, we’ll decide whether there are enough similarities between your skills and aspirations and the skills and competencies required for the role.

What’s in it for you? Why choose Nobia?

We genuinely want your role within Nobia to be exciting, inspiring and rewarding. We offer you a fast-paced but balanced environment with opportunities for growth, whether that’s vertical or horizontal, and where your voice is heard. You’ll quickly notice how much we value team collaboration, transparency, fun while working and we focus on being an inclusive and great place to work. We are a team that brings our heart to work. And our commitment to quality means working here isn’t just better for you - it’s better for life!

Our story:

The kitchen is a place for all aspects of life, all times of the day. As Europe’s leading kitchen specialist, Nobia strives to lead the way for purposeful designed and sustainable kitchen solutions. We let our 100 years of expertise meet with new habits, trends and techniques. We are a group of 16 strong local brands, produced in our 12 factories. Our community of 5,500 co-workers are driven by our core values Care – Inspire – Deliver. Read more about us at About us - Nobia

Interested?

Do you think we are a great match? We look forward to receiving your application, latest 2024-04.04. We continuously bring in candidates for interviews. We take down the position once the right candidate is found.