IT Support

Working for one of our world-class brands means being part of a great working environment and collaborating with people from all corners of the world on a product you are proud of

Summary:
We are looking for an IT Supporter to join our team in Santiago DR to help the users in the best possible way, through prioritization, collaboration, knowledge sharing and strong communication both internally between the IT teams and with the business/users.

IT Supporter

If you’ve got ambition, we’ve got the journey for you.

The IT organization is positioned at corporate level and consists of IT Operations, IT architecture and IT Security. The position of IT Supporter works in our 1st line support and have employees located at different sites around the world, there are also smaller Sales Offices without local IT. One of IT Supports main tools are the ticket system - TOPdesk. We strive to help the users globally in the best possible way, through prioritization, collaboration, knowledge sharing and strong communication both internally between the IT teams and with the business/users. We aim to work with global perspective and focusing on simplifying the many processes. You will report to our team lead in Dominican Republic.

What can you expect in as an IT Supporter at Scandinavian Tobacco Group?

We are looking for a service-oriented, self-employed colleague with a flexible mindset and strong communication skills. Your most important responsibilities are:

• Handling (first and second-line) IT incidents;
• Change Requests;
• Installations of new hard- and software;
• Assist with onboarding and offboarding of users
• Shop floor support

Your areas of knowledge and expertise (that matter the most for this role):

You are accustomed to work in an international company and are a real Team player and People Person: you like to support users.

• Bachelor Degree - Computer Science, Software Engineering or career related.

• Helpdesk ticketing software.
• Knowledge of infrastructure management and operating software Intune, Active Directory, Phone systems, Virtual technology.

• IT Essentials

• Experience with Office365 and Teams.
• English skills (speaking and writing).

About the department

The core values of our team are passion, innovation, responsibility, and trust. Your daily workplace would be onsite daily in Santiago, Dominican Republic. But there is a possibility that you sometimes need to remotely assist in our other sites and countries such as Denmark, Germany, Netherlands, Belgium, Canada, USA, Honduras, and Nicaragua.

What we offer you:
• A challenging and varied job in an international team and changing organization;
• A pleasant workplace in a modern working environment;
• Above average primary and secondary terms of employment!

Join a world leading manufacturer of cigars and pipe tobacco

What happens next?

• You Apply - Join a world-leading manufacturer of cigars and pipe tobacco
• We carefully review your application (over a nice cup of coffee). The important thing to know is that we process applications on an ongoing basis, so we encourage you to submit your application as soon as possible.
• If we are a match, you’ll receive an email or a call from our HR team
• And a final note for you to know - We'll get back to you — even if it's a no (for now)

“Craft nods to what we create, the passion we put into our everyday work, and the dedication that makes us committed.”

As a valued team member, you will experience that life at STG is more than a job. It is a career journey that makes you more.

And because we understand that “more” means different things to different people through Freedom to operate, a fast-paced, ambitious global journey, a purpose and product to be proud and a culture of trust and balance.

Whatever your “more” may be, we encourage you to always strive for it. Giving you the freedom to craft the career that makes you more.