Senior IT Support Technician
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Århus N
Opportunity
Senior IT Support Technician.
The IT Support Technician forms an integral part of the Onsite Technology team responsible for managing onsite IT infrastructure.
In this role, you will spend most of your time supporting our business colleagues in an office environment and you will be expected to prioritise and plan most of your working day in collaboration with the rest of the team.
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customers’ supply chains.
With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.
Key responsibilities -
- Handling and preparing end user device hardware following Standard Operating Procedures (SOP’s), predefined processes or manuals. The hardware will either be brand new “out of the box” or previously returned for reuse.
- 2nd and 3rd Level desktop and infrastructure support via tickets raised and assigned in Service Now. Ensure delivery to business colleagues meets a defined SLA.
- Solve incidents that require onsite presence or requires special knowledge.
- Report and update the IT Service Management application (Service Now) to reflect the incident current state and the work that has been carried out, ensuring that service level management targets are met and adhered to.
- Take end-to-end ownership of hard-to-solve and slow-moving incidents.
- Hardware support and diagnostics of hardware related issues and liaising with a 3rd party vendor for resolution of hardware related issues
- Reporting, updating and closing incidents according to the agreed processes, within the IT Service Management application (ServiceNow)
- Detect patterns in observed incidents and raise this to the management team as potential problems.
- Supporting the in office “IT Tech Bar” where present on a rota basis.
- Act as an ambassador and champion of the IT services provided.
We are looking for -
- Advanced desktop usage / VPN & Citrix / Mobile Devices / Windows 10 and 2nd level desktop support, with exposure and working experience of the latest standards in hardware
- Expert knowledge of setting up PCs, including BIOS configuration, Microsoft operating systems and connectivity (LAN, Wi-Fi, Bluetooth, etc.)
- Good understanding of end user devices and peripherals.
- Good overall knowledge of WLAN \Wi-Fi setup.
- Working knowledge of collaboration tools such as Teams Rooms, Video conferencing, IP Softphones, Teams Live Events.
- Knowledge of the most common PC accessories and how to connect them, i.e. printers, mice, external drives.
- Microsoft office 365 (Word, Excel, Outlook, Access, SharePoint, Teams, Project, Visio) skills and experience from a supporting end users perspective.
- Ability to do basic setup of mobile devices like iOS devices, Android devices etc.
- Understanding of IT infrastructure components such as routers, switches and cabling
- Basic network troubleshooting skills
- Working knowledge of file and print services and Active Directory
- Knowledge of an IT Service Management application such as Service Now
- Change and Risk Management awareness
- Knowledge in supporting the use of AV equipment in meeting rooms
- ITIL V3 Foundation Certification or understanding of Service Delivery concepts
About Maersk -
Having substantial operations in over 130 countries, we work across continents, across cultures and with individuals from all walks of life. This drives our ambition, to create equitable and inclusive workplaces where every individual can have a sense of belonging.
As an equal opportunity employer, we do not discriminate on the basis of age, ancestry, national or ethnic origin, race, sex, gender identity or expression, sexual orientation, marital status, parental or caring status, religion or belief, physical or mental disability, long term health condition, pregnancy or parental leave, protected veteran status, or any other classification protected by applicable law.
We actively work to address systemic bias and support representation. We therefore encourage all to apply and let us know if you require any reasonable adjustments to be made for your recruitment process. Learn more at: https://www.maersk.com/careers/diversity-equity-and-inclusion
Information og data
Denne ledige stilling har jobtypen "IT-supporter", og befinder sig i kategorien "Informationsteknologi".
Arbejdsstedet er beliggende i Århus N.
Jobbet er oprettet på vores service den 15.8.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- IT-supporter
- Århus N
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Statistik over udbudte it-supportere i Århus N over tid
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